News

Afterwork!

5th of May 2017

Get in the flow and join our Afterwork the 31st of May. Excellent opportunity to mingle with super users of VisionFlow and to meet other interesting people. Click here for more information. 

Countdown - itSMF Expo 17!

15th of Mars 2017

Are you going to one of the best events for IT Service Management in Sweden, 5-6th of April? Come and meet us in the exhibition area and listen to our seminar about DevOps. As a sponsor, we offer reduced price to our customers. If you haven't signed up, give us a call. 

We know that you are out there

25th of January 2017

We are looking for you, our new sharp Senior Java Developer working mainly with back-end. Apart from that you are a great team player, you also know agile development technology well, can support your developer colleagues and contribute with technical expertise.  You are not afraid to do hands-on Java development as you are directly involved in the development of our products and the design of new components and modules. Sounds interesting? Apply today. The role is based in Stockhom.

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Merry Christmas!

19th of December 2016

Now it's only a few days left to Christmas eve and Santa's visit. Thank you for this year. We look forward to an exciting 2017 together with you! Like last year's Christmas, Visionera donates money to the UNHCR's important work for all the refugees in the world. We wish you a merry Christmas and a spectacular New Year! 

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The "wow" with KCS

10th of November, 2016

"To have a place where we collect all sorts of questions and answers and knowledge articles facilitates my work enormously" Sara Elebro says, Support specialist at Visionera. Knowledge Centered Support (KCS) is a methodology used by the support department at Visionera. KCS is about to capture, organize, reuse and improve knowledge as an integrated part of the support process. Sara tells us why KCS works so well and gives practical tips to consider when you want to work with the methodology. Read the interview here.

 

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How SKF gets their global support to spin

2nd of November, 2016

Armin Saracevic is a project manager at the world's largest producer of bearings, SKF, a company that has driven industrialization forward for more than 100 years. Armin works at the department that supports all the systems related to internal and external communication. With around 40,000 employees around the world in different time zones you also need your support to be global. But how do you get the teamwork to flow with colleagues waking up when you are going home? Armin and his co-workers use VisionFlow. Read more how they streamlined their support with VisionFlow and how it changed many aspects for the team.

 

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Welcome Johan!

14th of October, 2016

We are happy to have Visionera’s new Front End developer here. Johan Andersson who "loves one of the most misunderstood programming languages in the world, JavaScript" worked previously at the Swedish Pensions Agency. With focus on programming the graphical user interface and user experience he will contribute to make Visionera’s software products even more user-friendly. Johan bridges the world of design and technology. "I really like working with the front-end. To make software more beautiful and responsive is satisfying, as well as diving into programming." 

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Polystar and the journey towards one system

5th of October, 2016

Polystar is a Swedish high-tech company that operates globally.  With focus on testing operators' networks and collecting data from networks they operate in a highly competitive industry. That requires consistency and order in all parts of the business. The Support Department at Polystar had a great demand for a smart case management system with effective follow-up and system support for project management. Read more how VisionFlow now is used at multiple departments and how they got traceability and financial control.

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A new talent at Visionera

14th of September, 2016

Welcome Jimmy Ojanne, Visionera’s new Operations Manager! Jimmy will be responsible for our technical services and infrastructure, he will also support our customers with installation and configuration of our software products. With Jimmy in our team, we have a problem solver with strong knowledge in operations, networks and applications. Jimmy comes from TeleComputing where he worked with application operations. "Working with IT and technology has always been a matter of course. To thrive though, I need a combination of technology, problem solving and to feel close to our customers. And that is what I get at Visionera." We are glad to have you on board, Jimmy!

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Stim and the digitalization

5th of July, 2016

"To operate a support department without a system support was not easy" says Robert Gehring, head of Stim Member, Publishing and Customer Service. Stim, the Swedish Copyrights Organization is an international society of songwriters and music publishers. They went from only using email for the support to implement VisionFlow. The ability to trace each issue and to quickly view trends related to issues in the system makes them now happy.  Read more how Stim keeps up with digitalization.


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Improve your support with KCS

18th of May, 2016

Knowledge Centered Support ( KCS ) is a methodology to capture, organize, reuse and improve knowledge efficiently. How can KCS make your support more effective? Welcome to our breakfast seminar 9th of June in Stockholm and learn more about KCS. Sign up for the seminar today! Please note that the seminar will be held in Swedish.


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Our development team is expanding...

10th of May, 2016

...and our lead developer Johan Andersson is waiting for his new team member. If you have deep knowledge and loves front end development, keep on reading. As the client specialist you will have an important and central role in the company's success and you will be part of the Visionera team that has clients in over 50 countries and more than 5,000 users. At Visionera we have high goals and big hearts. With us you are always close to a decision and we always have great things going on. You will work at the office in Stockholm. Don't hesitate to apply here!


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High five and welcome Sara!

7th of May, 2016

We have a new colleague, Sara Elebro. Sara is our new support specialist and technical writer and has a background in interaction design. She loves to figure out how to enhance the user experience which brought her to technical writing. She previously comes from Incit AB, a computer software for facility management, where she was head system administrator for the educational platform. Creating user manuals, testing and having an overall communicative grip of the system is in other words something we believe Sara will handle very well. “I’m thrilled to start working at such a passionate company with constant forward thinking. It fits my impatience to always strive for something even better. Visioneras way of working also fits perfectly with my idea of how to develop excellent software: Users first.”    

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This is Kajsa. Would you like to be her colleague?

12th of March, 2016

We are looking for a network specialist that is passionate about operational and technical solutions. In this role you are responsible for customer implementation projects as well as for the operation of our cloud services. In your daily work, you work with dedicated developers and support engineers within the company. At Visionera we have high goals and big hearts. With us you are always close to a decision and we always have great things going on. Kajsa is a specialist within Support and Usability and would be one of your close colleagues. You will work at the office in Stockholm. Don't hesitate to apply here!

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How about some knowledge about Knowledge Management?

10th of March, 2016

Welcome to an inspiring afternoon about Knowledge Management, 20th of April in Stockholm. Knowledge Management is now seen as an important strategic asset. The question is how we can transfer and share knowledge effectively between employees, teams and departments? What happens when information stays in an individual's personal email account and personal folders? Sign up for the seminars today! Please note that the seminars will be held in Swedish.

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Time for Christmas!

22nd of December 2015

Christmas is approaching and we want to wish you a merry Christmas and a wonderful New Year! This year we support people who need hope, security and help for survival. Visionera donates money to the UNHCR's important work for all the refugees in the world. Thank you for this year. We look forward to an exciting 2016 together with you!
PS. The support is open during the Christmas and New Year holidays.

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Let us present...

1st of december, 2015

...our new Marketing Manager. Nadia Abouda has many years of experience in both marketing and the IT-industry. She comes from Atea, supplier of IT infrastructure, where she worked as a Marketing Project Manager with focus on software and cloud solutions. " I am very excited to start working at Visionera. I really like the team and the products. For example, VisionFlow, a software that suits any business and you can clearly see the improvements for an organisation. The ability to easy see improvements with IT is a key factor today as we are moving so fast forward. And that appeals me." Nadia will bring Visionera great knowledge and develop the communication to the market and stakeholders. Welcome!