Issue / Case tracking

VisionFlow is a very flexible issue and task tracking software. It can be used to manage workflows and business processes efficiently and consistently in any organization. Issues arise and needs to be handled daily, some of these are scheduled and some are unplanned. VisionFlow helps you  to manage, organize and communicate these issues efficiently so that your organization operates smoothly.

How can it be used?

  • For task and requirement management
  • For test/QA management
  • For bug/error tracking related to your products/applications
  • For managing Service and Change requests
  • For tracking ideas and suggestions internally in your organization
  • For customer service and technical support
  • For planning meetings and events
  • For any type of email ticketing, internal or external
  • And much more

What results can you expect?

  • Improved efficiency and productivity ( >50% is not unusual)
  • Much shorter wait time
  • Improved quality of your products/applications/systems
  • Reduced maintenance costs by replacing several system with one
  • All customer conversations in one place with complete traceability
  • Be able to add a knowledge base for your organization so that you are always open for business
  • No customer tickets will fall through the cracks
  • Improved customer satisfaction
  • And much more