IT Service Management (ITSM)

VisionFlow is a very flexible and comprehensive software suite for IT Service Management. Automating the activities in your ITSM processes makes them highly efficient. VisionFlow is a powerful solution for any IT organization, large and small.  It supports the widely accepted ITIL framework but can also easily be adapted to any internal already existing workflow.

Service Management made easy

VisionFlow covers the core processes defined by ITIL to support the IT service lifecycle as you can see below.

Incident management, Problem management, Change management, Release management, Configuration management, SLA, KM

You can easily provide your IT team with accurate information, efficiently manage different types of issues, monitor varying service levels based on specific agreements.

We offer your IT team more than a powerful solution for IT management processes, you also get a modern project management software where you can manage your change, implementation or development projects using the same tool.

VisionFlow provides core service desk functionality to identify, responding to, and track issues and service requests that need resolution. All incoming incidents are registered and prioritized either manually or automatically (from web, chat, email, phone or web services).

How can it be used?

  • As a general project management tool in your whole organization
  • As an issue/case management tool to support different workflows or business processes in your organization
  • As a communication channel in your organization, to discuss projects, requirements or just common ideas
  • For product/application/software development
  • As an Application Lifecycle Management (ALM) platform
  • As an internal help desk or customer support tool in your organization
  • For IT Service Management (ITSM / ITIL)
  • And much more

What results can you expect?

  • 25 - 50% fewer calls to the service desk
  • Increased first call resolution
  • Improved efficiency in your service desk
  • Better people/resource utilization
  • Improved communication with complete traceability
  • Easier information and knowledge sharing
  • Improved customer satisfaction
  • Increased service availability
  • And much more

Who uses it?

Our customer base is diverse and we have a wide range of customers in many different industries. They range from small start-up companies to large international enterprises, from a couple of employees to several thousand.

It is very common to use VisionFlow in the whole organization as an efficient project communication platform.

Key features

  • Incident - Problem management with active links
  • Flexible and configurable
  • SLA and escalation
  • Change and release calendar and timeline/gantt
  • Customer and contact management
  • Project management functionality
  • Time tracking management work
  • Team chat (XMPP)
  • And much more

You can both use VisionFlow for your internal ITSM but you can also use it for sell and provide software or services to external customers.