We are looking for someone who enjoys being the specialist within both operations and network, and coming up with new creative solutions. You take responsibility for your work and are not afraid to take initiatives. For this role, we see someone who is sociable, a good communicator with both colleagues and customers. You will play an important role in the team, and there is always room for you to share your ideas on how the work and system can be improved!
Sounds interesting? Apply via Academic Work today!
We are looking for a Senior Lead Developer to join our Stockholm team! This is an opportunity to work in a varied role with both frontend and backend, as well as supporting the other developers in their work by contributing with your expertise. In your role you will take part in further developing Visionera’s products and designing new components and modules.
Are you passionate about testing, and wish a varied work with different test cases from day to day? Now you have the chance! We are looking for a junior tester, who will have great opportunities for development. With us, the atmosphere is familiar and open to your thoughts and ideas. Our office is located at Odenplan, in central Stockholm.
We are looking for someone who:
Sounds interesting? Apply via Academic Work today!
You are the chairman of Visionera’s board, and you have recently started working with marketing as well. What made you take another step into the company?
- As a member of Visionera's board I have always had contact with Visionera's customers. Over the years, I have heard so much positive from satisfied customers so it felt natural to start working with sales. Very exciting things are happening and will happen with VisionFlow, and new products will be launched later this year. It is also a really great group of people working here, which is extremely important!
What have you done before?
- Before Visionera I worked with sales and marketing, as a management consultant and as a controller. Often in combination in different assignments or companies. Most recently, I came from a consulting and training company within IT Management consulting, which I co-founded just over 11 years ago. We had a collaboration with Visionera, and that was how I came in contact with Jonas who is the founder and CEO of Visionera.
What do you think distinguishes Visionera in the market?
- We own the product and the code, are subject to Swedish legislation and can quickly change the code and add functions without longer decision paths. Compared to others in the industry, I also think Visionera is very customer focused. The people in the company are very nice, which is important for customers as well as colleagues.
Your own favorite question - if your role in Visionera would be an animal, what would it be?
- Maybe like a dolphin? I try to be helpful, communicative, intelligent, honest and also enjoy surfing the waves in warmer latitudes. 🙂
Of course it is! VisionFlow is a very secure system, and we take data privacy seriously. All emails sent out from the system are encrypted during data transfer, and VisionFlow provides the functionality so that you and your organization can ensure GDPR compliance.
You can find more information in our knowledge database.
Do you have any special GDPR-requests? Please let us know by sending an email to email@example.com
A few months ago the company Aleris bought in VisionFlow when they needed a new case management system. It was prior to the launch of the GDPR legislation in May that Aleris needed a solution, and they eventually chose VisionFlow.
Martin Epel is a system administrator at Aleris, with previous experience of several other similar tools. He is very pleased with the selection. “VisionFlow is perfect for us. It is easy to work with, you can quickly get started and continue working. A very good tool for us ”.
During the spring and fall Aleris has implemented the tool and let different parts of the organization start using the system. The next step is to introduce VisionFlow to the IT-department.
"We are very pleased with Visionera too!", Says Martin. "And the best thing is the support! You get quick and clear answers, which is very important to us. The dialogue is very simple and good. ”
When everything is implemented, Martin looks forward to bringing new system requests to Visionera. "We'll make sure Jonas and the others have a lot of stuff to bite into," he laughs.
Great to have you with us! What expectations do you have on your new job?
- I think Visionera is in a very exciting phase, and I'm looking forward to contribute to the company's growth. I expect to receive the support I need in this role. It is really fun to work with a product as strong as VisionFlow!
Tell us a bit about your background?
- I have always worked with sales and IT, and for the past two years I have worked as Key Account Manager (KAM) at TeleComputing, which recently changed its name to Visolit. Before that, I was KAM and KAM-head at Informator Utbildning for eight years.
What relationship do you want with your customers?
- I am a happy and social person who thrives having a relaxed, yet professional, relationship with my customers. I want the customers to feel comfortable and see me not as primarily a seller, but as someone who can actually help them and their business.
Last year was very productive and interesting for us, we made many improvements in VisionFlow and also in our organization. We actually made more than 600 improvements to our system spread out during the year, and below you can see some of the highlights.
In addition to this we have done 124 releases in the cloud version and made 6 releases for the installed version!
For a more comprehensive list of changes please see our release news section in the knowledge base here.
”We've been very satisfied with the system, and the best part is how easy it is to use. It's easy to build rules, to send emails and follow a case all the way from start to finish". Malin Barkdal, service owner at Coor, describes how it works with VisionFlow.
"My favorite feature is the search capabilities, and also that it is so easy to decide what should happen with a case at a certain point in time, for example in 3 days. It's smooth! And the possibility to send emails directly from the system is unbeatable!"
Several years ago, Coor made a comparison between different case management systems, and VisionFlow was the system that best lived up to their requirements and expectations.
We are very proud that Coor decided to use VisionFlow and happy that they have been a satisfied customer for many years. We value their feedback and appreciate our close relationship.
(The position is filled.) These guys and the rest of us are looking for several new colleagues! We need reinforcement in the Sales-, Support- and Development teams in Stockholm. Are you, or someone you know, the one we are looking for? Do not hesitate to let us know! We collaborate with AcademicWork in these recruitments so please go to the respective profile on their web page to read more (in Swedish):
Visionera is in an exciting expansive phase and we are now looking for a Senior Full Stack Developer to our Stockholm-based team. We are looking for you who can work throughout the application stack but prefer the server side. In addition to being a true team member, you know all about agile development technology, have the ability to support other developers in the team, and who happily contribute with technical expertise. Read more about the position (in Swedish) and apply today:
Get in the flow and join our Afterwork the 31st of May. Excellent opportunity to mingle with super users of VisionFlow and to meet other interesting people. Click here for more information.
Are you going to one of the best events for IT Service Management in Sweden, 5-6th of April? Come and meet us in the exhibition area and listen to our seminar about DevOps. As a sponsor, we offer reduced price to our customers. If you haven't signed up, give us a call.
Now it's only a few days left to Christmas eve and Santa's visit. Thank you for this year. We look forward to an exciting 2017 together with you! Like last year's Christmas, Visionera donates money to the UNHCR's important work for all the refugees in the world. We wish you a merry Christmas and a spectacular New Year!
"To have a place where we collect all sorts of questions and answers and knowledge articles facilitates my work enormously" Sara Elebro says, Support specialist at Visionera. Knowledge Centered Support (KCS) is a methodology used by the support department at Visionera. KCS is about to capture, organize, reuse and improve knowledge as an integrated part of the support process. Sara tells us why KCS works so well and gives practical tips to consider when you want to work with the methodology. Read the interview here.
Armin Saracevic is a project manager at the world's largest producer of bearings, SKF, a company that has driven industrialization forward for more than 100 years. Armin works at the department that supports all the systems related to internal and external communication. With around 40,000 employees around the world in different time zones you also need your support to be global. But how do you get the teamwork to flow with colleagues waking up when you are going home? Armin and his co-workers use VisionFlow. Read more how they streamlined their support with VisionFlow and how it changed many aspects for the team.
Polystar is a Swedish high-tech company that operates globally. With focus on testing operators' networks and collecting data from networks they operate in a highly competitive industry. That requires consistency and order in all parts of the business. The Support Department at Polystar had a great demand for a smart case management system with effective follow-up and system support for project management. Read more how VisionFlow now is used at multiple departments and how they got traceability and financial control.
Welcome Jimmy Ojanne, Visionera’s new Operations Manager! Jimmy will be responsible for our technical services and infrastructure, he will also support our customers with installation and configuration of our software products. With Jimmy in our team, we have a problem solver with strong knowledge in operations, networks and applications. Jimmy comes from TeleComputing where he worked with application operations. "Working with IT and technology has always been a matter of course. To thrive though, I need a combination of technology, problem solving and to feel close to our customers. And that is what I get at Visionera." We are glad to have you on board, Jimmy!
"To operate a support department without a system support was not easy" says Robert Gehring, head of Stim Member, Publishing and Customer Service. Stim, the Swedish Copyrights Organization is an international society of songwriters and music publishers. They went from only using email for the support to implement VisionFlow. The ability to trace each issue and to quickly view trends related to issues in the system makes them now happy. Read more how Stim keeps up with digitalization.
Knowledge Centered Support ( KCS ) is a methodology to capture, organize, reuse and improve knowledge efficiently. How can KCS make your support more effective? Welcome to our breakfast seminar 9th of June in Stockholm and learn more about KCS. Sign up for the seminar today! Please note that the seminar will be held in Swedish.
...and our lead developer Johan Andersson is waiting for his new team member. If you have deep knowledge and loves front end development, keep on reading. As the client specialist you will have an important and central role in the company's success and you will be part of the Visionera team that has clients in over 50 countries and more than 5,000 users. At Visionera we have high goals and big hearts. With us you are always close to a decision and we always have great things going on. You will work at the office in Stockholm. Don't hesitate to apply here!
We have a new colleague, Sara Elebro. Sara is our new support specialist and technical writer and has a background in interaction design. She loves to figure out how to enhance the user experience which brought her to technical writing. She previously comes from Incit AB, a computer software for facility management, where she was head system administrator for the educational platform. Creating user manuals, testing and having an overall communicative grip of the system is in other words something we believe Sara will handle very well. “I’m thrilled to start working at such a passionate company with constant forward thinking. It fits my impatience to always strive for something even better. Visioneras way of working also fits perfectly with my idea of how to develop excellent software: Users first.”
We are looking for a network specialist that is passionate about operational and technical solutions. In this role you are responsible for customer implementation projects as well as for the operation of our cloud services. In your daily work, you work with dedicated developers and support engineers within the company. At Visionera we have high goals and big hearts. With us you are always close to a decision and we always have great things going on. Kajsa is a specialist within Support and Usability and would be one of your close colleagues. You will work at the office in Stockholm. Don't hesitate to apply here!
Welcome to an inspiring afternoon about Knowledge Management, 20th of April in Stockholm. Knowledge Management is now seen as an important strategic asset. The question is how we can transfer and share knowledge effectively between employees, teams and departments? What happens when information stays in an individual's personal email account and personal folders? Sign up for the seminars today! Please note that the seminars will be held in Swedish.
Christmas is approaching and we want to wish you a merry Christmas and a wonderful New Year! This year we support people who need hope, security and help for survival. Visionera donates money to the UNHCR's important work for all the refugees in the world. Thank you for this year. We look forward to an exciting 2016 together with you!
PS. The support is open during the Christmas and New Year holidays.
...our new Marketing Manager. Nadia Abouda has many years of experience in both marketing and the IT-industry. She comes from Atea, supplier of IT infrastructure, where she worked as a Marketing Project Manager with focus on software and cloud solutions. " I am very excited to start working at Visionera. I really like the team and the products. For example, VisionFlow, a software that suits any business and you can clearly see the improvements for an organisation. The ability to easy see improvements with IT is a key factor today as we are moving so fast forward. And that appeals me." Nadia will bring Visionera great knowledge and develop the communication to the market and stakeholders. Welcome!