Efficient case management with Visionflow

Håll koll på alla ärenden, minska ledtider och skapa en trygg och strukturerad process – från start till avslut.

Full overview of your cases

VisionFlow collects all types of cases in one place – support requests, internal assignments or deviations. With clear workflows, roles and responsibilities, it becomes easier to prioritize, follow up and ensure that each case is handled correctly.

Automatic cases

VisionFlow creates cases from email, forms, and chat so nothing falls through the cracks.

Customized workflows

Build queues, categories, and case types that reflect your way of working.

Full traceability

Track history, decisions, and communication from registration to resolution.

Manage all types of cases

Support questions, bugs, improvements, and internal tasks are managed within the same case management system.

Automated workflows

Create automatic responses, reminders, and processes to free up time.

Integrations

Connect VisionFlow to your existing tools for a seamless workflow.

Self-service

Let customers find answers themselves with a knowledge base that reduces support needs.

Reports and insights

Gain visibility, discover bottlenecks, and optimize processes with data-driven insights.

Detailed information

Keep all customer data in one place for better relationships.

What is case management?

Ärendehantering handlar om att ta emot, strukturera och lösa inkommande ärenden på ett effektivt och spårbart sätt. Det kan handla om supportärenden, interna förfrågningar eller avvikelser. Med rätt systemstöd blir processen tydlig, mätbar och enkel att följa upp – både för medarbetare och ledning.

Structure & control

Effective case management creates transparency and security in the organization. By collecting everything in a structured system, you can shorten response times, improve quality and ensure that the right person handles the right case at the right time.

We will help you

With VisionFlow you get a flexible platform to manage the entire case process. Automate workflows, prioritize smarter and follow up on results in real time. We help you create an efficient way of working that saves time and increases quality.

How VisionFlow can help you

With VisionFlow, you get clear and consistent flows for all matters in your business. By defining roles and responsibilities for each step, it becomes easy to know who is supposed to do what and when. This reduces the risk of matters getting lost and ensures that everyone follows the same processes, which results in a more structured and predictable workday.

VisionFlow helps you prioritize cases and provides a clear overview of what needs to be addressed first. Through automatic reminders and notifications, case managers can focus on the most critical tasks, reducing waiting times and freeing up time from administrative tasks. The result is a more efficient workflow where cases are handled faster without compromising quality.

Every action and decision is automatically documented in VisionFlow, creating complete traceability throughout the entire case management process. It becomes easy to follow up on who did what, when actions were taken and what decisions were made. This transparency facilitates regulatory compliance, makes it easier to analyze workflows and detect problems early, before they negatively impact the business.

What our customers say

"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."

"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."

"With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled safely, while we have the possibility to customize the system to our needs."

"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."

“Here, you can actually do much more and adapt the system in a completely different way. With other vendors, customization hasn’t been possible – or it has required consultancy services that ended up being expensive, without really delivering what we needed. It’s a huge difference compared to working with VisionFlow.”

Everything you need

Customize your system to your needs for smoother product development. Choose the modules and features you want.

Kanban

View and filter by sprint, responsible developer, tags etc.

Knowledge base

Let users find answers to their questions themselves, quickly and easily.

SLA management

Set service levels and ensure you meet them.

KEDB Problem management

Manage issues easily with reports and case filtering.

Case management

Manage and connect cases in one place.

Case planning

Set up recurring tasks, meetings and reminders.

Service catalog

Let customers easily choose from your services and products.

Dashboard

Add, update and collect all information in the customer register.

Incident management

Handle incidents quickly and assign the right team.

Asset management

Keep track of products, services and assets with our CMDB.

Work logs

Keep track of the time spent on each task and sprint.

Sprint planning

The planning view facilitates planning for sprints.

Frequently asked questions

What is a case management system?

It is a digital solution that manages the entire flow of case management. It receives, registers and distributes cases, automates reminders and collects all history and communication; all in a common interface.

What does it mean to process a case?

Case management includes all actions from the time the case is received until it is closed or a decision is made. VisionFlow supports the entire chain of case management from registration and investigation to decision and follow-up.

Can users have different modules?

No. All regular users in VisionFlow have the same set of modules. You choose which modules to include with case management as the basis – and these apply to all users in your organization.

An exception is external users who only access the support center. They do not require a license.

For users who only need occasional access, we offer occasional-user licenses where several people share one license (one at a time).

This is a good alternative for example management or specialists who need to sign in rarely to read, sign-off on or update unique issues.

How does ITSM affect productivity?

By using ITSM to automate workflows, manage incidents and track issues, teams can work more efficiently and resolve downtime quickly, leading to increased productivity and customer satisfaction.

Can we integrate VisionFlow with other systems?

Yes, VisionFlow can be integrated with a variety of tools, including Fortnox, Twilio and email integrations. There is also support for REST API, which makes it possible to connect VisionFlow with other systems and tailor integrations to your needs.

Is VisionFlow suitable for all businesses?

Yes, VisionFlow is scalable and adaptable for both small and large organizations. The system grows with your needs and can be configured to handle everything from simple support flows to complex, business-critical processes.

Is there an on-premise version?

Yes, we offer both cloud-based and on-premise server versions.

With the on-premise version, VisionFlow runs on your own server, for example in your data center. Pricing is based on an enterprise license, number of user licenses (minimum 15), and the modules you require.

To get an accurate price quote contact us at sales@visionflow.com