Customer relationships that take care of themselves
Collect all customer communications, automate tasks and gain insight into every interaction – without unnecessary hassle.
Build stronger customer relationships without unnecessary administration
A well-organized CRM is key to understanding, managing and developing customer relationships – without losing important information along the way.
Comprehensive customer card
Get a full overview of customer information, link cases and review all history.
Keep all information together
Gather all customer communications in one place, no matter where the dialog starts.
Full traceability
Follow the entire customer journey from start to finish with all data in one place.
Customizable views
Get full control of lists, statistics, forecasts and key figures for quick decisions.
Full scalability
Choose your features and customize the system based on your specific needs.
Automating processes
Create automatic responses, reminders and strategies for feedback and escalation.
Manage all types of cases
Support, bugs or suggestions for improvement? Organize and prioritize everything in one place.
Tailor-made approach
Easily create your own flows, categories and case types - based on your own needs.
Increase customer satisfaction
Delivering fast and personalized service that builds loyalty and customer satisfaction.
What is CRM?
CRM stands for Customer Relationship Management and helps you organize and streamline all customer communications and data in one place. Get quick access to customer history, interactions and needs – and create a more personalized and efficient customer experience without missing anything important.
Simplify & automate
With our CRM system, you can easily automate tasks, reminders and follow-ups. Focus on building strong relationships instead of wasting time on manual work. CRM does the work for you – faster and easier.
We will help you
Changing or implementing a CRM system doesn’t have to be difficult or time-consuming. We help you get started quickly and customize the system to your needs. Book a demo and experience the difference for yourself.
What is CRM?
CRM stands for Customer Relationship Management and helps you organize and streamline all customer communications and data in one place. Get quick access to customer history, interactions and needs – and create a more personalized and efficient customer experience without missing anything important.
Simplify & automate
With our CRM system, you can easily automate tasks, reminders and follow-ups. Focus on building strong relationships instead of wasting time on manual work. CRM does the work for you – faster and easier.
We will help you
Changing or implementing a CRM system doesn’t have to be difficult or time-consuming. We help you get started quickly and customize the system to your needs. Book a demo and experience the difference for yourself.
How VisionFlow can help you
A CRM system provides you with a centralized location for all customer information, allowing you to quickly and efficiently handle customer requests and issues. By having access to historical and detailed information, you can offer a more personalized and timely service, increasing customer satisfaction and loyalty.
- Quick access to customer history
- Personalized service
- Effective case management
With a CRM system, you can automate and streamline the sales process, leading to increased productivity and higher revenue. By having a clear overview of leads, opportunities and customer interactions, your sales team can focus on the most promising deals and close them faster.
- Automated data
- Better lead management
- Improved forecasting
A CRM system helps you to understand your customers’ behaviors and preferences, making it possible to create targeted and effective marketing campaigns. By segmenting your customer base based on common characteristics and behaviors, you can create tailored offers that truly resonate with each customer group. In addition, you can measure and analyze marketing efforts to continuously improve your strategies and maximize return on investment.
- Target group segmentation
- Personalized campaigns
- Performance tracking
Detailed customer information
Keep track of every detail. Keep all information in one place for smoother management and stronger customer relationships.
Customer statistics
Follow the entire customer journey, detect bottlenecks and act quickly to improve the experience with VisionFlow's analytics tools.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
Everything you need
Customize your CRM to your needs and create smoother workflows. Choose the features and modules you want.
Live chat
Communicate easily with your end users and customers.
Knowledge base
Let users find answers to their questions themselves, quickly and easily.
SLA management
Set service levels and ensure you meet them.
Email integration
Configure projects to create tickets based on emails.
Case management
Manage and connect cases in one place.
Case planning
Set up recurring tasks, meetings and reminders.
Service catalog
Let customers easily choose from your services and products.
Business management
Add, update and collect all information in the customer register.
Contract
Build a database of service and product contracts.
Helpdesk
Create a support center with email integration to support.
Sub-cases
Split large cases into parts and configure as needed.
Customer management
Anonymize, import, export and view history.
Frequently asked questions
What is CRM?
CRM stands for Customer Relationship Management and involves actively managing and nurturing customer relationships. A good CRM system helps businesses gather customer information, understand customer needs and build long-term, positive relationships to increase customer satisfaction and loyalty.
Where is all the data stored?
All data is stored on our servers in Sweden, giving you peace of mind and ensuring that you comply with Swedish data protection laws and regulations.
How can VisionFlow improve our customer relationships?
VisionFlow gives you a centralized place to gather all customer information. With easy access to history and detailed communications, you can quickly provide a more personalized and effective service, strengthening relationships and increasing customer satisfaction.
Can we integrate VisionFlow with other systems?
Yes, VisionFlow can be integrated with a variety of tools, including Fortnox, Twilio and email integrations. There is also support for REST API, which makes it possible to connect VisionFlow with other systems and tailor integrations to your needs.
Can the system handle different types of customers?
Yes, VisionFlow can handle different types of customers and you can even segment them based on their needs and behaviors. You can customize the system to handle both individual and business customers, and create specific workflows and communication strategies for each customer type.
Is VisionFlow suitable for all businesses?
Yes, VisionFlow is scalable and adaptable for both small and large organizations. The system grows with your needs and can be configured to handle everything from simple support flows to complex, business-critical processes.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
