From Quotation to Support
Polystar connects the entire customer journey with VisionFlow
When complex customer workflows need to be managed across multiple business areas, a system capable of holding everything together is essential. For Polystar, operating in a competitive and technically advanced industry, VisionFlow became the solution that brought structure, traceability, and financial control across the organization.
-“We have many different services, of course, but to summarize, a large part of our offering focuses on collecting data from networks and providing tools for network information analysis, while another part focuses on testing operators’ networks. And we work with all types of telephony – fixed, mobile, and IP,” explains Erik Sandström, Senior System Specialist at Polystar.
The journey toward a unified system
The introduction of VisionFlow came after an unsustainable situation with the previous support system. It was cumbersome, difficult to integrate, and unable to deliver the reports and insights the business needed. Most importantly, it lacked the connection between support cases, projects, and development – which made follow-up difficult and obscured the overall picture.
-“The major need for a smart case management system with clear follow-up and support for project management led us to VisionFlow,” says Erik. “In addition, we always get quick and helpful feedback from Visionera’s support when we need it – nothing falls through the cracks.”
One system for the entire organization
Since implementation, VisionFlow has expanded to cover the entire organization. Polystar started in the support department but quickly saw the potential and has since extended its use to multiple divisions.
All quotations are now managed in VisionFlow. When a quotation is approved, a delivery project is automatically created based on its contents. Any customer requests that arise after delivery are linked to the same project and carried through all the way to the development team.
This red thread – from quotation to delivery, onward to development and support – ensures that Polystar can always follow the entire customer journey in detail.
In addition, Polystar has created a Customer Access Portal in VisionFlow, where customers can log cases, track their status, and communicate directly with the support department.
Traceability that drives control
For Polystar, traceability is the biggest benefit. VisionFlow provides a complete picture of how customer workflows connect and a clear foundation for decision-making across the organization.
“The traceability in VisionFlow is excellent. We get a clear and detailed view of how customer workflows are connected from quotation to delivery project and development.”
All time reporting also takes place in VisionFlow, allowing Polystar to analyze projects and customer profitability, monitor resource allocation, and provide HR with accurate data for payroll. The result is better financial control, increased transparency, and more reliable decision-making.
-“We gain reliable financial control that we fully depend on. The system is absolutely critical to our operations.”
Future-proof your workflows
With VisionFlow, Polystar has created a unified way of working that connects the entire chain – from quotation to support. By gathering all information in one system, they achieve full traceability, stronger decision support, and a solid foundation for continued growth.
Would you like to see how VisionFlow can help your organization create structure, control, and smoother workflows?