With VisionFlow’s CMDB module, you fully optimize your business. With the ability to monitor facilities, properties, products, and services in a centralized way, you create an efficient and structured work environment. For facility management companies, it is crucial to have control over all their assets. VisionFlow CMDB allows you to monitor and manage all of these resources and easily link all objects to cases and responsible persons. This creates a structured and efficient management of the business. With customer service via case management, VisionFlow helps you distribute the work internally while providing the best possible support internally and externally. With the help of close dialog and full traceability from first contact to a finished case, you can be sure of a high level of customer satisfaction. By planning and organizing the work smoothly using VisionFlow’s work orders, you can streamline and tailor your internal and external processes.

Working in a structured way with all types of relationships requires being well-organized. For many companies, this is the first and perhaps the most important purpose of CRM. VisionFlow’s CRM module compiles all information about people and businesses (whether internal or external) and makes it easy to find the right information quickly and clearly. With VisionFlow’s CRM module, you can automate and streamline many customer-related processes. By gathering customer information and customer accounts and agreements in one place, VisionFlow creates a smooth and efficient platform to facilitate sales to both new and existing customers. The CRM module also collects information about suppliers, employees, and other interest groups that it is good and important to keep track of, and with whom you have dialogues. Keeping track of all contacts is important, preferably in one place, which makes the work more efficient and fully traceable. When all contacts and information are gathered in the same system, the risk of things falling through the cracks is minimized. VisionFlow’s seamless system automatically connects customers with cases and everything else in the system if desired.

Create a shared dashboard to visualize all cases and activities to get a quick overview of how the work is progressing. Decide for yourself what data is important for you to include on the dashboard and work with. All users also have a personal dashboard where they can get a more specific overview of their work and which cases they have been assigned. Our dashboards are customizable with drag-and-drop widgets. All information in the system can be visualized in dashboards, and you decide what information you want and how it should be presented. It is possible to create several different dashboards that show different areas, departments, and activities – depending on the authorization you have in the system. With VisionFlow’s map function, you can see your cases on a map for a more efficient work process.