Effective business support with Business Support
Manage all types of processes, cases, customers and contacts in one place with VisionFlow.
Support for your entire business
Streamline your business processes with support for administration, support and more with our Business Support – all in one place.
Support Center
Provide customers with access to solution items and tools to reduce support needs.
Telephone support
Create tickets from email, SMS, forms, phone or manually.
Email support
Turn support messages into tickets in your helpdesk for more efficient handling.
Support levels
With VisionFlow you can choose the level of support that suits your organization.
Social media
Integrate your social media to manage customer calls directly in your helpdesk.
Chat
Interact with customers, offer support and nurture customer relationships via live chat.
Full traceability
Track all cases and customer journeys from start to finish with all data in one place.
Multi-channel support
Handle all your support questions in one place, no matter how and where the dialog starts.
Increase customer satisfaction
Delivering fast and personalized service that builds loyalty and customer satisfaction.
What is Business Support?
Business Support is a powerful tool to manage customer interactions and support your business effectively. Bring together support, case management and customer communication in one system. With a centralized solution, you get both overview and control, and can offer efficient service through multiple channels such as email, phone and live chat.
Streamline your business processes
By gathering all support cases in one place, you save both time and resources. You gain better control, reduce the risk of missed tickets and provide fast and efficient assistance. This creates a smoother work process, minimizes administrative tasks and increases customer satisfaction by enabling you to respond quickly to customer needs.
We will help you
VisionFlow offers a complete Business Support system that centralizes your customer communication. With features such as case management, SLA management, knowledge base and integrations, you get a complete solution for professional support, whether you communicate via email, phone or live chat.
What is Business Support?
Business Support is a powerful tool to manage customer interactions and support your business effectively. Bring together support, case management and customer communication in one system. With a centralized solution, you get both overview and control, and can offer efficient service through multiple channels such as email, phone and live chat.
Streamline your business processes
By gathering all support cases in one place, you save both time and resources. You gain better control, reduce the risk of missed tickets and provide fast and efficient assistance. This creates a smoother work process, minimizes administrative tasks and increases customer satisfaction by enabling you to respond quickly to customer needs.
We will help you
VisionFlow offers a complete Business Support system that centralizes your customer communication. With features such as case management, SLA management, knowledge base and integrations, you get a complete solution for professional support, whether you communicate via email, phone or live chat.
How VisionFlow can help you
By providing the right support at the right time, you build trust and long-lasting customer relationships. When customers receive fast and effective help, whether for simple questions or more complex issues, their experience of your company improves significantly. Being responsive and proactive in handling support cases makes customers feel valued and confident. This type of service not only leads to higher customer satisfaction, but also to increased loyalty and a greater chance of customers returning and recommending you to others.
- Multiple channels for support
- Access to up-to-date information
- Faster problem solving
Bring all customer interactions together in a single system to improve collaboration and ensure no important communication is lost. By centralizing all communications, you can quickly and easily assign tickets, follow up and keep track of each customer’s needs in a structured way.
- Multiple communication channels
- Easy access to customer info
- The right message to the right person
Manage support tickets efficiently by centralizing all incoming tickets in one place. With a structured and automated process, you can follow up on tickets faster, ensure nothing is missed and provide a more efficient service. This means shorter response times and happier customers.
- Direct response to cases
- Full traceability
- Fewer errors and misunderstandings
Detailed information
Keep track of every customer, detail, case and process by keeping all customer data in one place.
Statistics & Insight
Track all customer cases, identify bottlenecks, make data-driven decisions and act quickly for effective support management.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
Everything you need
Customize your system to your needs and create more efficient customer support. Choose the modules and features you want.
Live chat
Communicate easily with your end users and customers.
Knowledge base
Let users find answers to their questions themselves, quickly and easily.
SLA management
Set service levels and ensure you meet them.
Email integration
Configure projects to create tickets based on emails.
Case management
Manage and connect cases in one place.
Case planning
Set up recurring tasks, meetings and reminders.
Service catalog
Let customers easily choose from your services and products.
Dashboard
Add, update and collect all information in your dashboard.
Incident management
Handle incidents quickly and assign the right team.
Asset management
Keep track of products, services and assets with our CMDB.
Create cases
Create tickets from email, SMS, forms, phone or manually.
KEDB problem management
Manage issues easily with reports and case filtering.
Frequently asked questions
What is Business Support?
Business Support is a solution that brings together all customer interactions and support cases in one place. It allows companies to manage and streamline communication with customers through multiple channels such as email, phone, and live chat.
What functions are included in Business Support?
Business Support includes features such as ticketing, SLA management, knowledge base, multi-channel integrations and automated processes, helping to manage and track support tickets efficiently.
How can Business Support help us?
By centralizing and automating customer case management, you save time and resources, improve communication and increase customer satisfaction. You’ll have a better overview and can respond more quickly to customer needs.
How are support cases handled in Business Support?
Support tickets can be created from different channels, followed up and managed in the system. By gathering all tickets in one place, you get full traceability and can quickly address the customer’s problem or question.
Is Business Support suitable for all businesses?
Yes, VisionFlow Business Support can be customized for both small and large companies in different industries. The system is scalable and can grow with your business needs.
How adaptable is the system?
VisionFlow is fully customizable to fit your organization’s unique workflows. You can create your own case types, workflows and reports to streamline and tailor support to your needs.
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
