CRM that simplifies customer relationships
Collect, prioritize and follow up on all contacts in one place – quickly and easily.
Optimize your CRM management
VisionFlow gives you full control over your CRM processes – so you can respond faster, prioritize correctly and free up time for value-creating work.
Comprehensive customer records
Get an overview of customer info, link cases and review all history.
Gather all information
Regardless of where the dialogue begins, all communication is collected in the same CRM.
Full traceability
Follow the entire customer journey from CRM management to customer, with all data in one place.
Customizable views
Get control over lists, statistics and key figures for quick decisions.
Scalability and flexibility
Choose which features you want to use and adapt the system to your needs.
Automated processes
Create automated responses, reminders, and escalation flows.
Handle all types of cases
Organize and prioritize all questions, bugs, and suggestions in one place.
Tailored workflows
Build your own flows, categories and case types based on your processes.
Increase customer satisfaction
Fast and personal service builds loyalty.
What is CRM?
CRM (Customer Relationship Management) is about building and maintaining strong customer relationships. It includes collecting customer data, following up on contacts, handling cases, and analyzing interactions to provide better service and increase sales. To succeed, a structured approach and a clear overview of the entire customer journey are required.
Streamline customer relations
A well-functioning CRM makes it easy to keep track of customer issues, communication and sales opportunities. By using a systematized CRM flow, you can adapt faster to customer needs and make more informed decisions.
We will help you
With VisionFlow, you get a complete CRM solution that brings all customer interactions together in one place. You can organize workflows, follow up on cases, and analyze data to optimize customer service and sales – all in the same system.
How VisionFlow can help you
Collect all customer information in one place and keep track of all contacts, cases and history. With VisionFlow CRM it is easy to see what needs to be done, who is responsible and when the tasks are to be completed. It creates structure and security for the entire team.
- Complete customer overview
- Prioritize tasks correctly
- Easy follow-up
Reduce manual work and double-checking through automatic reminders, tasks, and case prioritization. VisionFlow CRM ensures that cases are routed to the right person and team, freeing up time and ensuring that nothing falls through the cracks.
- Scheduled reminders
- Automatic tasks
- Efficient case distribution
Get an overview of load, status and customer interactions with clear reports, lists and statistics. With these insights you can make faster and more informed decisions, prioritize the right cases and follow up on trends over time. VisionFlow CRM gives you the opportunity to analyze the workflow, identify bottlenecks and optimize the process, which leads to faster decisions, better prioritization and higher customer satisfaction.
- Statistics and reports
- Real-time customer insights
- Decision support for the team
Automate the customer flow
Automate the management of customer cases, reminders and tasks. Customize processes for your team to free up time and reduce manual work.
Full control and overview
Get a complete picture of all customers, cases and history. Collect all communication and data in one place so the team always knows what to prioritize.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
"With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled safely, while we have the possibility to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
“Here, you can actually do much more and adapt the system in a completely different way. With other vendors, customization hasn’t been possible – or it has required consultancy services that ended up being expensive, without really delivering what we needed. It’s a huge difference compared to working with VisionFlow.”
Everything you need
Customize your system to your needs for smoother product development. Choose the modules and features you want.
Kanban
View and filter by sprint, responsible developer, tags etc.
Knowledge base
Let users find answers to their questions themselves, quickly and easily.
SLA management
Set service levels and ensure you meet them.
KEDB Problem management
Manage issues easily with reports and case filtering.
Case management
Manage and connect cases in one place.
Case planning
Set up recurring tasks, meetings and reminders.
Service catalog
Let customers easily choose from your services and products.
Dashboard
Add, update and collect all information in the customer register.
Incident management
Handle incidents quickly and assign the right team.
Asset management
Keep track of products, services and assets with our CMDB.
Work logs
Keep track of the time spent on each task and sprint.
Sprint planning
The planning view facilitates planning for sprints.
Frequently asked questions
What is a CRM system?
A CRM (Customer Relationship Management) system is a tool where you collect all information about customers and prospects in one place – contact details, history, deals, activities and communication. The aim is to get a comprehensive picture of each customer, make follow-up easier and create better data for sales, marketing and customer service.
How can VisionFlow improve our customer relationships?
VisionFlow gives you a centralized place to gather all customer information. With easy access to history and detailed communications, you can quickly provide a more personalized and effective service, strengthening relationships and increasing customer satisfaction.
Can VisionFlow be integrated with other tools?
Yes, VisionFlow can be integrated with various tools, including GIT and other systems, making it easy to keep track of all changes and progress during product development.
Is VisionFlow CRM designed for B2B companies?
Yes. VisionFlow is developed for B2B organizations that want to bring CRM, case management, contracts and projects together in the same system.
You can store company and contact cards, link opportunities and agreements to the right customer, track the entire history, and combine CRM with support flows in the same platform. This allows sales, customer service, and delivery to have a common picture of the customer and collaborate more effectively.
Can we integrate VisionFlow with other systems?
Yes, VisionFlow can be integrated with a variety of tools, including Fortnox, Twilio and email integrations. There is also support for REST API, which makes it possible to connect VisionFlow with other systems and tailor integrations to your needs.
Is VisionFlow suitable for all businesses?
Yes, VisionFlow is scalable and adaptable for both small and large organizations. The system grows with your needs and can be configured to handle everything from simple support flows to complex, business-critical processes.
Is there an on-premise version?
Yes, we offer both cloud-based and on-premise server versions.
With the on-premise version, VisionFlow runs on your own server, for example in your data center. Pricing is based on an enterprise license, number of user licenses (minimum 15), and the modules you require.
To get an accurate price quote contact us at sales@visionflow.com