Structure, traceability, and collaboration
Hedemora Energi has used VisionFlow since 2017
Hedemora Energi has for several years used VisionFlow as a platform to manage cases, create invoice documentation, and simplify customer communication. The system is used daily by the organization to create structure and clarity in both projects and ongoing work.
We spoke with the person responsible for VisionFlow at Hedemora Energi, who also works as an investigation engineer. The role includes, among other things, database matters, analyses of behavior in the energy system, simulations of new connections, as well as work with tariffs and power rates. They explain how VisionFlow has become a natural part of everyday work and why the system creates value at every stage.
A tool that connects daily operations
VisionFlow is used daily at Hedemora Energi to manage cases, distribute tasks, and ensure that every step in the process is followed up.
– “We use VisionFlow every day in our work to create cases, assign them to the team that will handle them, and follow them until they are completed.”
When all information is gathered in the same system, the work becomes more predictable. Nothing falls through the cracks, and everyone can easily see status, history, and the next step in the process. This makes the work both safer and more efficient.
Smoother workflows and better oversight
Hedemora Energi uses VisionFlow for several central parts of its operations. When a case is created from a facility, it can quickly be categorized, followed up, and handled by the right function. The system is also used to create invoice documentation and to respond to customers directly in the case.
– “We use VisionFlow mostly to create cases from facilities, generate invoice documentation, and respond to customers directly from the case,”
This results in a smoother work process, better traceability, and improved collaboration between colleagues. Everything is gathered in the same portal, which makes the work faster, more consistent, and provides a clearer overall picture.
A flexible system and close collaboration
This results in a smoother work process, better traceability, and improved collaboration between colleagues. Everything is gathered in the same portal, which makes the work faster, more consistent, and provides a clearer overall picture.
VisionFlow is perceived as both flexible and user-friendly. The system owner highlights that the system makes it easy to create structure, whether it concerns case management or project work.
“Visionera helps us carry out our work in a good way. I would emphasize that VisionFlow is a flexible and user-friendly system that gathers everything in one place and makes it easy to create structure.”
The close collaboration with Visionera means that Hedemora Energi receives support when needed, and that the system can be adapted as the organization’s needs evolve.
Clear results and continued development
VisionFlow has contributed to faster processing, better oversight, and a more cohesive customer dialogue:
– “We have gained better oversight, faster case management, and more satisfied customers”
The municipality sees VisionFlow as a long-term project, where new features and technologies will provide even greater possibilities going forward. They appreciate that Visionera drives development together with customers.
A solid foundation for the future
With VisionFlow, Hedemora Energi has created a way of working where every case is traceable, every step is documented, and every part of the organization has access to the same information. This provides security, structure, and a more efficient everyday workflow.
Would you like to know how VisionFlow can create the same level of control and clarity in your organization? Book a demo or contact us, and we’ll tell you more about how you can streamline, follow up, and simplify your work with VisionFlow.