Seamless customer support for all needs
Manage all types of processes, cases, customers and contacts in one place with VisionFlow.
Everything you need
Give your support team the tools they need to effectively manage and resolve issues quickly.
Increase customer satisfaction
Delivering fast and personalized service that builds loyalty and customer satisfaction.
Cases are created directly
Create tickets from email, SMS, forms, phone or manually.
Full traceability
Track all cases and customer journeys from start to finish with all data in one place.
Support Center
Provide customers with access to solution items and tools to reduce support needs.
Full control
Track status, document, manage and follow up issues in one place.
Multi-channel support
Handle all your support questions in one place, no matter how and where the dialog starts.
Report function
View status and create custom reports for efficient and data-driven support.
Automating processes
Create automatic tasks, responses and reminders so that nothing falls through the cracks.
Valuable statistics
Measure performance, identify challenges and make strategic decisions.
What is good customer support?
Good customer support is about resolving issues quickly and creating a positive experience. It means being accessible, proactive, and using effective tools to provide the right help – directly and without hassle. The aim is not only to resolve issues but also to build trust and loyalty.
Trust & Loyalty
Good customer support builds trust and loyalty. Fast and efficient solutions make customers feel valued and reduce the risk of negative reviews. A strong support function not only improves the customer experience – it also provides insights that can drive product development and efficiency.
We will help you
Improving your support is easier than you think. With VisionFlow, you get a platform that streamlines workflows, gives you full control and quickly improves the customer experience. Book a demo now and discover how we can optimize your workflow and deliver faster, more efficient support.
What is good customer support?
Good customer support is about resolving issues quickly and creating a positive experience. It means being accessible, proactive, and using effective tools to provide the right help – directly and without hassle. The aim is not only to resolve issues but also to build trust and loyalty.
Trust & Loyalty
Good customer support builds trust and loyalty. Fast and efficient solutions make customers feel valued and reduce the risk of negative reviews. A strong support function not only improves the customer experience – it also provides insights that can drive product development and efficiency.
We will help you
Improving your support is easier than you think. With VisionFlow, you get a platform that streamlines workflows, gives you full control and quickly improves the customer experience. Book a demo now and discover how we can optimize your workflow and deliver faster, more efficient support.
How VisionFlow can help you
When problems are handled quickly and efficiently, frustration is reduced and customer satisfaction is improved. The customer can then quickly get back to their work or business without unnecessary interruptions, which also reduces the risk of problems escalating. With the right processes in place, every support issue can be resolved on the first try and customers can feel confident that they will get the help they need when they need it.
- Rapid response and resolution
- Clear processes
- Solution on the first attempt
Identifying and fixing problems before they escalate makes customers feel safe and cared for. Proactive support means that the support team doesn’t just wait for customers to report issues, but actively looks for and addresses potential problems before they affect the user. This could be by regularly checking the health of the system or giving users tips on how to optimize their processes. This proactive approach builds trust and lets customers know that the company has their best interests at heart.
- Preventive measures
- Regular follow-ups
- Improving the customer experience
A versatile support channel allows customers to get help in the way that suits them best, increasing satisfaction and efficiency. By offering multiple support channels – such as email, phone, live chat, and self-service options via a knowledge base – customers can choose the channel that best suits their needs. This increases both availability and convenience for the customer, and allows the support team to handle more requests simultaneously without affecting the quality of service.
- Multiple channels for support
- Self-service via knowledge base
- Direct assistance when needed
Automation
Automate everything from responses and tickets to simple support tasks. Customize to your needs and free up more time.
Statistics & Insight
Track all customer cases, identify bottlenecks, make data-driven decisions and act quickly for effective support management.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
Everything you need
Customize your system to your needs and create more efficient customer support. Choose the modules and features you want.
Live chat
Communicate easily with your end users and customers.
Knowledge base
Let users find answers to their questions themselves, quickly and easily.
SLA management
Set service levels and ensure you meet them.
Email integration
Configure projects to create tickets based on emails.
Case management
Manage and connect cases in one place.
Case planning
Set up recurring tasks, meetings and reminders.
Service catalog
Let customers easily choose from your services and products.
Dashboard
Add, update and collect all information in your dashboard.
Incident management
Handle incidents quickly and assign the right team.
Asset management
Keep track of products, services and assets with our CMDB.
Create cases
Create tickets from email, SMS, forms, phone or manually.
KEDB problem management
Manage issues easily with reports and case filtering.
Frequently asked questions
Why is customer support important?
Fast customer support means less frustration for the customer and a quicker return to their tasks. This increases customer satisfaction and strengthens customer loyalty. When problems are resolved quickly and efficiently, it can also reduce the risk of negative experiences escalating.
Can you handle multiple support cases simultaneously in VisionFlow
With VisionFlow, you can manage multiple support tickets in parallel, whether they come via email, phone or chat. The system makes it easy to organize and prioritize tickets so that nothing is missed.
Can we integrate VisionFlow with other systems?
Yes, VisionFlow can be integrated with a variety of tools, including Fortnox, Twilio and email integrations. There is also support for REST API, which makes it possible to connect VisionFlow with other systems and tailor integrations to your needs.
Is VisionFlow suitable for all businesses?
Yes, VisionFlow is scalable and adaptable for both small and large organizations. The system grows with your needs and can be configured to handle everything from simple support flows to complex, business-critical processes.
How adaptable is VisionFlow?
VisionFlow is fully customizable to fit your organization’s unique workflows. You can create your own case types, workflows and reports to streamline and tailor support to your needs.
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
