What our customers say
Hedemora Energy
Overview of the
Sector
Electricity and energy
Departments
Customer Service, IT & Maintenance
About Hedemora Energy
Hedemora Energi is a wholly owned municipal company that delivers sustainable energy solutions. The company has a strong focus on renewable energy and strives to contribute to a greener future through investments in solar and wind power. With three subsidiaries – Hedemora Kraft och Värme, Hedemora Elhandel and Hedemora Elnät – they are actively working to create a climate-smart energy future.
Needs
- Flexibility in case management
- Full transparency in all processes
- Streamlining internal workflows
- Customizable features for smooth workflows
Favorite features
Case management
Dashboard
Safety and security
What they say
Why did you choose VisionFlow?
We chose VisionFlow partly because it is so flexible, partly because you can work with so many different types of cases in the system and partly because there are so many different types of rights you can use.
What do you think is so good about VisionFlow?
While we have been using VisionFlow, we have also streamlined our internal processes and the system has been a very good support. It is a continuous process and we work a lot according to Lean and ITIL. There are great opportunities both with the tool itself and to continue to streamline the work processes.
In addition, we always get quick and good feedback from Visionera’s support when we need it. There is never anything that falls through the cracks.”
What's best about VisionFlow?
For me, who handles referral cases, this function is the best! That everyone can work in parallel and independently of each other on a case while having good control and a good overview of the entire case and throughout the process. It is very important and very good!
If VisionFlow were an animal, what would it be?
What a difficult question! I would say a spider! Like a spider in the web. It keeps track of everything, covers many areas, connects everything and everyone to each other. In the end, it’s a system through which everything runs, and that’s really good!
"We chose VisionFlow partly because it is so flexible, partly because you can work with so many different types of cases in the system and partly because there are so many different types of rights you can use."
Want to know more?
We will help you
Interested in how VisionFlow can help your business? Contact us – we’re here to guide you. Not sure which solution is right for you? Our team of experts will be happy to help you find the right one!
