What our customers say
Elisa Polystar
Overview of the
Sector
Telecommunications companies
Departments
Customer service & support
About Polystar
Polystar, part of Elisa Polystar, is a Swedish high-tech company with a global presence. With AI-powered and cloud-based solutions, they help telecom companies improve network quality, optimize customer experience and reduce operational costs. Through advanced data analytics and automated network monitoring, Polystar enables intelligent decisions and efficient operations for mobile operators worldwide.
Needs
- Better integration possibilities and more traceability
- Improved reporting and analysis capabilities
- More efficient administration
- A coherent support process with clear case management
- Better control over project and customer profitability
Favorite features
Time reporting
Traceability
Support portal
What they say
The journey towards a single system
“We have many different services of course, but in summary, a large part of the offering focuses on collecting data from the networks and providing tools for analyzing network information, as well as another part that involves testing the operators’ networks. And we work with all types of telephony; fixed, mobile and IP.”
New system, new opportunities
Polystar decided to introduce a new support system. The background was an untenable situation with the existing system. It was cumbersome, difficult to integrate with other systems and it was difficult to get good reports and documentation. The support department lacked the link between support cases, development and projects.
Why did you choose VisionFlow?
The great need for a smart case management system with clear follow-up and support for project management led us to VisionFlow. In addition, we always get quick and good feedback from Visionera’s support when we need it – nothing falls through the cracks.
How do you use VisionFlow?
Today, almost all employees work in VisionFlow. We started working in the system in support and have always seen the potential and expanded our use to other departments in the company. All Polystar quotes are managed in VisionFlow. Once a quote has been approved, a delivery project is created based on the content of the quote.
The clear red thread continues with the customer requests that may emerge after delivery. They are linked with the customer’s delivery project and the link remains even if the request ends up with the development team.
Polystar also offers its customers a support portal in VisionFlow, the Customer Access Portal, where the customer can view their cases, log cases and communicate with the support department.
What is the best thing about the system?
The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development. It is important to have this information when we support the customer. All time reporting is also registered in the system and we can thus analyze project and customer profitability, look at resource allocation plus HR gets accurate data for salary payments. We get a reliable financial control that we are fully dependent on. The system is highly critical to our business.
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development"
Want to know more?
We will help you
Interested in how VisionFlow can help your business? Contact us – we’re here to guide you. Not sure which solution is right for you? Our team of experts will be happy to help you find the right one!
