Ensure efficiency in the public sector
Reduce bureaucracy and deliver better services with a solution tailored for the public sector
Future-proof solution for public services
Public sector organizations deal with large volumes of cases on a daily basis – from citizen requests to internal processes. Transparency and legal certainty are crucial, but many organizations struggle with long processing times, fragmented systems and lack of traceability. When cases are spread across multiple platforms, the risk of missed data, duplication and unclear responsibilities increases.
Automate & streamline
A smart case management system brings all communication together, automates processes and creates full traceability. With VisionFlow, you can prioritize, allocate and follow up on cases in real time – regardless of channel. By reducing manual work and providing a clear overview, your organization can shorten processing times, improve service and ensure that each case is handled correctly.
Protect sensitive data with Swedish IT
For the public sector, system selection is about more than features – security and compliance are crucial. A Swedish supplier like VisionFlow ensures GDPR compliance without the uncertainty of third-party transfers. The system offers flexibility, smooth integration and clear traceability for modern and efficient case management.
Featured modules
Sync, structure and automate tickets with VisionFlow. All incoming requests are collected in one place, automatically categorized and connected to the right agent. Track status in real time, minimize manual work and ensure faster processing with full transparency.
Citizens expect quick answers and clear processes. VisionFlow shortens processing times, ensures traceability and strengthens trust in your business. Read more about case management systems:
The Support Center simplifies contact with staff, citizens and external parties through a web-based portal. It brings together tickets, documents, a simple webshop and a self-service portal – all in one place. Users have limited access and only see what you allow.
Upload and share files directly in the Support Center without sending them by email. A secure and flexible solution for sensitive documents. Customer service can handle requests more efficiently, keep all communications together and ensure citizens and customers get the help they need quickly.
Keep all citizen and customer information in one place. With VisionFlow, all interactions are handled in the same system, regardless of channel, so communication is seamless and nothing falls through the cracks. Authorize access and control who sees what, while cases can be automatically or manually purged for a structured and secure workflow.
Structure support with a knowledge base that gathers all information in one place. Reduce dependency on individuals and make it easy for employees to share and find knowledge – quickly, easily and accessible to everyone.
VisionFlow’s CMDB module is used in the public sector to define, categorize and manage information about products, services, devices and other assets. The module creates a structured database that provides an overview and ensures quick access to relevant information.
Clearly defining and organizing assets streamlines the management of issues and processes, contributing to better control and smoother workflows. Customize the module to your needs and create a more structured and accessible business.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
This is always included in VisionFlow - so you can get started right away
Powerful case management
Smart integrations
Customizable dashboards
Mobile-optimized workflow
Reports & statistics
User management & permissions
Advanced search & API
Process support
Group calendar
Document management
More features and modules
Get more out of VisionFlow by adding selected modules and features that are particularly valuable for the public sector.
Reports & statistics
Get insights and track KPIs.
CRM
Managing relationships and sales.
CMDB
Track assets and resources.
Kanban board
Visualize workflows.
Document management
Save, share and manage files easily.
Service Management
Automate cases.
Signing
Digital signing of documents.
SLA management
Set and ensure service levels
Dynamic chats
Communication in real time.
Frequently asked questions
When and how do I pay?
Monthly payments are standard and you are billed monthly in arrears with the cloud-based solution by VisionFlow. The first invoice will come at the end of the month you activated your account. The invoice will be based on the maximum number of active users in your account during the month. This means you can add and remove users to your account and have complete control over your monthly costs.
All invoices can be easily and securely paid with Visa or Mastercard inside the system.
Can I get longer billing periods?
For longer billing periods such as 6, 12 or 24 months, payment is made in advance. Please let us know the time period you want to pay for and the number of users you want to bind during the time period.
For 12 months or more, we also offer a discount on the number of users you tie up and prepay for. If the number of users in your account later exceeds the number of users you have paid for, you will be charged the normal price for these users. This will be adjusted on the next invoice. You can adjust the number of users you prepaid for after each billing period.
Where can I see the terms of use?
Terms of use for the cloud-based version of VisionFlow.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Do you offer different levels of support?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch. Please contact us if you are interested in any other language!
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
Is VisionFlow available in languages other than Swedish?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch.
If you are interested in any other language, please contact us.
Do I need to pay for Support Center users?
No, all users of the “Support users” type can use the support center for free.
A support center is a simplified web portal that you can use to communicate with people who do not have access to the full account. For example, for clients, customers or end users who do not need their own user license.
Is there a free version of VisionFlow?
Visionera AB supports some charities and offers them a free version of VisionFlow. Read more in our knowledge base how you as a charity worker can get such a license.
For other non-profit or educational organizations and similar, we give generous discounts. Contact us at sales@visionflow.com for a quote.
