Optimized management of IT services
Manage all types of processes, cases, customers and contacts in one place with VisionFlow.
Streamline your processes with VisionFlow
Improve the employee experience with our powerful task management and problem-solving tools
Centralized services
Unify services and processes for optimal overview and case management.
CMDB
Link all information about your resources for easy management and tracking.
Full traceability
Track all cases and customer journeys from start to finish with all data in one place.
Agile methods
Adapt quickly and deliver high-quality services using agile working methods.
Easy adaptation
Customize the system with your own case types, terminology and configurations.
Automating processes
Create automatic tasks, responses and reminders so that nothing falls through the cracks.
Collect customer interactions
Manage all your customer interactions in one place, no matter how and where the dialog starts.
Extensive knowledge base
Provide customers with access to solution items and tools to reduce support needs.
Valuable statistics
Measure performance, identify challenges and make strategic decisions.
What is ITSM?
Information Technology Service Management (ITSM) is about effectively managing and delivering IT services through structured processes. It enables you to improve the quality, availability and efficiency of your IT operations. By applying ITSM, you can quickly address incidents and problems, creating a reliable and stable IT environment.
Simplify & automate
Without a systematic approach, you risk losing control and missing important tasks. ITSM helps you to manage and monitor all IT services and incidents, allowing you to react quickly to changes and maintain higher quality service delivery.
We will help you
Implementing ITSM is easier than you think. With VisionFlow, you get a user-friendly system that makes it easy to create efficient workflows and improve your IT service management. You get full control without complicated processes and can get started quickly.
What is ITSM?
Information Technology Service Management (ITSM) is about effectively managing and delivering IT services through structured processes. It enables you to improve the quality, availability and efficiency of your IT operations. By applying ITSM, you can quickly address incidents and problems, creating a reliable and stable IT environment.
Why is it needed?
Without a systematic approach, you risk losing control and missing important tasks. ITSM helps you to manage and monitor all IT services and incidents, allowing you to react quickly to changes and maintain higher quality service delivery.
We will help you
Implementing ITSM is easier than you think. With VisionFlow, you get a user-friendly system that makes it easy to create efficient workflows and improve your IT service management. You get full control without complicated processes and can get started quickly.
How VisionFlow can help you
ITSM enables structured and organized management of all your IT services, helping you to maintain high quality and resolve issues quickly. By bringing all services together on a central platform, you gain greater control and can prevent downtime, reducing the risk of errors and making service management more efficient. This leads to better resource utilization and faster response, improving both productivity and customer satisfaction.
- Centralized platform
- Rapid incident response
- Easy follow-up and traceability
With agile methods, your organization can quickly adapt IT services to meet changing demands and market needs. By implementing agile workflows, you can quickly reprioritize and adjust services without losing speed or quality. This creates a more flexible working environment where your teams can quickly deliver higher quality, while making it easier to respond to customer and market needs.
- Flexible workflows
- Increasing productivity and quality
- Faster customer deliveries
ITSM gives you full visibility and control over all your IT resources, allowing you to quickly identify bottlenecks, inefficiencies and opportunities for improvement. By gathering all the data in one place, you get clear insights that allow you to make more informed decisions and ensure your resources are being used in the best way. This leads to increased productivity and reduced risk of downtime.
- Effective resource management
- Full insight
- Identifying bottlenecks
Detailed information
Keep track of every detail, case, customer and process by keeping all information in one place.
Statistics & Insight
Identify bottlenecks and make data-driven decisions for effective IT service management with VisionFlow.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
Everything you need
Customize your system according to your needs and create smoother service management. Choose the modules and features you want.
Configuration graph
Easily visualize relationships between different objects in the system.
Knowledge base
Let users find answers to their questions themselves, quickly and easily.
SLA management
Set service levels and ensure you meet them.
Email integration
Configure projects to create tickets based on emails.
Case management
Manage and connect cases in one place.
Case planning
Set up recurring tasks, meetings and reminders.
Service catalog
Let customers easily choose from your services and products.
Dashboard
Add, update and collect all information in the customer register.
Incident management
Handle incidents quickly and assign the right team.
Asset management
Keep track of products, services and assets with our CMDB.
Create cases
Create tickets from email, SMS, forms, phone or manually.
Problem management
Manage issues easily with reports and case filtering.
Frequently asked questions
What is ITSM?
Information Technology Service Management (ITSM) is a methodology for managing and delivering IT services in a structured and efficient way. It includes all aspects of the IT service life cycle, from planning to improvement.
Why is ITSM needed?
ITSM helps businesses optimize their IT services by improving quality, availability and efficiency. It reduces the risk of downtime and improves the user experience through faster and more consistent services.
What is a CMDB?
A CMDB (Configuration Management Database) is a database that contains information about all IT resources and their relationships. It helps companies track and manage resources effectively.
How does ITSM affect productivity?
By using ITSM to automate workflows, manage incidents and track issues, teams can work more efficiently and resolve downtime quickly, leading to increased productivity and customer satisfaction.
Can we integrate VisionFlow with other systems?
Yes, VisionFlow can be integrated with a variety of tools, including Fortnox, Twilio and email integrations. There is also support for REST API, which makes it possible to connect VisionFlow with other systems and tailor integrations to your needs.
Is VisionFlow suitable for all businesses?
Yes, VisionFlow is scalable and adaptable for both small and large organizations. The system grows with your needs and can be configured to handle everything from simple support flows to complex, business-critical processes.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
