VisionFlow is an efficient business system for software companies that includes advanced Service Level Agreement (SLA) management. In VisionFlow, all modules and functions are integrated with each other, so key functions around CRM, contract management, and case management work seamlessly with SLA management and project management. By combining these modules and functions, companies can ensure smooth and efficient management of their service agreements, increasing customer satisfaction and enabling a more structured and efficient business process.

For software companies, an efficient business system with a Configuration Management DataBase (CMDB) is an invaluable asset. With a CMDB, you can accurately track and manage all products, services, and assets. This is particularly valuable when it comes to release management, allowing you to plan and monitor releases in a structured and efficient way. A CMDB gives you the overview and control you need to drive your business forward with precision and certainty.

No matter how customers contact you, the main goal is to provide them with quick answers and solutions. In addition, you want to be able to track the progress of their case and provide them with updates. VisionFlow’s case management system manages all incoming support requests from multiple channels and creates an easy-to-understand case. VisionFlow then makes it easier to prioritize, track, and follow up on customer requests with complete visibility into the entire communication flow. If a customer sends an email and then follows up a few days later with a request on another communication channel, this is automatically converted to a ticket and added to the thread of the previous conversation. This way, everyone in the team can gain insight into previous interactions with the customer, seeing when and where they took place without having to do time-consuming searches.