What our customers say
Stim (International Music Bureau of Swedish Composers)
Overview of the
Sector
Copyright and related rights
Departments
Customer & member services
About Stim
Stim is a copyright organization that ensures that songwriters, composers, lyricists and music publishers are compensated when their music is used. With over 100,000 affiliated members worldwide, Stim plays a central role in the music industry.
Needs
- Traceability and clearer case management
- More efficient workflows and less reliance on email
- Integration with existing CRM system
- Better tools for analysis and trend identification
Favorite features
Trend analysis
Traceability
Integrations
What they say
Why were you looking for a new system?
Management is more complex today and we simply get more questions. The development has gone from selling CDs, something very concrete, to streaming music online. This in itself means that we at Stim receive large amounts of data from various actors showing where, when and how music has been streamed. Based on this, we must invoice correctly and give the right compensation to the copyright holder. We need to keep up with digitization and adapt several parts of our operations to handle all the data and information we receive. A new system for the support department is part of this work.
The Services Department is in contact with a large number of people every day. Customer Support answers questions from the companies that pay to use the music, Member Services helps authors, songwriters and lyricists, and Publishing Services provides services to the various music publishers. In 2015, the situation of working solely with email felt untenable. When a request came in and had to be passed on to second-line support, the email was forwarded. And after it was sent, control was lost. It was difficult to follow the case, know who was responsible and who had dialogued with whom.
Support users today have a higher demand for transparency – they want to know what is happening with their cases. That’s why we needed a case management system that enabled smooth communication, both internally and externally. It was also crucial that the system could be integrated with our two existing CRM systems.
Why did you choose VisionFlow?
We looked for a long time for a system that we felt was right for us. VisionFlow met ALL our requirements and more. The traceability is super good, we can follow all our cases regardless of owner and status. The idea is that all of Stim will work in VisionFlow to gather everything in one system. We also saw a great benefit with VisionFlow linked to our corporate and business development. We get data and documentation from the system easily and smoothly, which gives us a completely different quality of our business decisions.
We also saw a great benefit with VisionFlow linked to our company and business development. We get data and documentation from the system easily and smoothly and we get a completely different quality of our business decisions.
How do you work in VisionFlow?
Several departments are connected to VisionFlow and now have a common space to share information. We are working more with virtual teams, which has streamlined the way we work. We also have a plan to introduce a portal for customers and members on our website, ‘My Pages’, where they can follow their cases and contact us. My dream scenario is that the dialog and information is completely open using VisionFlow.
What is best about VisionFlow?
Traceability is one of the biggest advantages. We can follow all cases through the entire process, from first contact to resolution. Being able to quickly see trends related to our cases, especially during a peak, is also a great strength.
If VisionFlow were an animal, what would it be?
What a difficult question! I would say a spider! Like a spider in the web. It keeps track of everything, covers many areas, connects everything and everyone to each other. In the end, it’s a system through which everything runs, and that’s really good!
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
Want to know more?
We will help you
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