Smooth and efficient case management
Gather all cases in one place and automate your case management for faster responses, shorter lead times, and full control.
Case management with precision
Case management that brings all cases together in one place.
Automate workflows, prioritize correctly, and manage the process from first contact to resolution. Eliminate manual work, double-checking inboxes, and the stress of missed tasks – you’ll shorten lead times and increase control.
Automatic cases
The case management system creates cases from email, forms, and chat so that nothing falls through the cracks.
Customize case workflows
Build queues, categories, and case types so your case management reflects the way you work.
Full traceability in case management
Track history, decisions, and communication from registration to resolution.
Manage all types of cases
Support, bugs, improvements, and internal tasks all in the same case management system — ensuring you set the right priorities.
Automated workflows
Create automated responses, reminders and processes and spend more time with customers.
Seamless integrations
Integrate with other tools such as Fortnox and social media.
Self-service for customers
Let customers find answers themselves with a knowledge base that reduces support needs.
Increase customer satisfaction
Delivering fast and personalized service that builds loyalty and customer satisfaction.
Reports and insights
You track lead times, volumes, and trends - consequently identifying bottlenecks and continuously improving.
How it works
VisionFlow automatically creates cases from incoming channels. You then prioritize and assign responsibility according to your rules. The team tracks status, communicates, and resolves cases in a single interface – from start to finish. This reduces manual work and double-checking in inboxes, while response times decrease.
Why is it important?
Without structure, organizations easily lose track of cases – costing time, money, and trust. With structured case management, you maintain oversight: rules and workflows assign tasks to the right person, and the team follows up on time. At the same time, reports and insights provide a clear picture of workload and bottlenecks, leading to faster decisions and more satisfied customers.
Easier than you think
Switching systems does not have to be a headache. Many people wait too long and only realize afterwards how much easier everything could have been. We help you get started quickly and without hassle. Book a demo and experience the difference for yourself.
How VisionFlow can help you
Wherever a customer contacts you – by email, phone or chat – everything is collected in one system. No more searching through inboxes or switching between platforms to find the right information. With full traceability on each ticket, you can easily follow up, see past interactions and ensure that no request is lost.
- Collect all customer requests
- Track the entire case history
- Manage everything from one central location
With automated tickets and clear workflows, your team can manage and prioritize support tickets more efficiently. The system automatically allocates tickets, reducing manual work and ensuring the right person gets the right task at the right time. You can also set up reminders and escalation processes if deadlines are approaching, so that nothing is forgotten. The result? Shorter response times, less stress and a better experience for both customers and employees.
- Automate the case flow
- Prioritize and organize more easily
- Distribute tasks smoothly
If a customer sends an email and then follows up via another channel, all communications are put in the same ticket. This means that everyone in the team is always fully aware of the history and can provide quick, informed responses without having to look for previous conversations. No more misunderstandings – just clear, smooth and efficient communication.
- One clear case thread per customer
- Easier team collaboration
- Faster and more informed responses
Group calendar
Keep track of important events with our group calendar. Add meetings, activities, and reminders directly to the calendar view - simple and easy.
Statistic
Get the full picture, discover bottlenecks, identify areas for improvement and optimize your processes with data-driven insights.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
All the features you need
Customize the system to your needs and create smoother workflows. Choose the features you want.
Advanced search
Create and save your own searches for easy reuse.
Contract
Build a database of service and product contracts.
Helpdesk
Create a support center with email integration to support.
Sub-cases
Split large cases into parts and configure as needed.
Incident management
Handle incidents quickly and assign the right team.
Knowledge base
Let users find answers themselves and protect internal documents.
SLA management
Set up service levels and monitor your response times, for example.
Email integration
Configure projects to create tickets based on emails.
Integrations
Connect VisionFlow to tools like Fortnow, Twilio and REST API.
Customization
Customize the system with your own statuses and workflows.
Customer service & support
Identify solutions quickly with related articles and cases.
Service catalog
Let customers easily choose from your services and products.
Frequently asked questions
What is case management?
Case management is about collecting, organizing and managing customer requests, support cases and internal tasks in a structured way. Without an effective system, tickets can easily get lost, lead to duplication and frustration. A good ticketing system will give you a better overview, clearer responsibilities and smoother workflows.
How does VisionFlow help?
VisionFlow makes case management easy by gathering all cases in one place and automating tasks. The system creates clear workflows, helps you prioritize and ensures that nothing is missed. Whether a ticket comes in via email, phone or social media, it’s handled on the same platform with full traceability.
Can we integrate VisionFlow with other systems?
Yes, VisionFlow can be integrated with a variety of tools, including Fortnox, Twilio and email integrations. There is also support for REST API, which makes it possible to connect VisionFlow with other systems and tailor integrations to your needs.
Can the system handle different types of cases?
Yes, VisionFlow can handle everything from support questions and technical issues to contract issues and improvement suggestions. The system allows you to customize categories, create your own workflows, and prioritize tasks according to what’s most important to your business.
Is VisionFlow suitable for all businesses?
Yes, VisionFlow is scalable and adaptable for both small and large organizations. The system grows with your needs and can be configured to handle everything from simple support flows to complex, business-critical processes.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
Is there a free version of VisionFlow?
Visionera AB supports some charities and offers them a free version of VisionFlow. Read more in our knowledge base how you as a charity worker can get such a license.
For other non-profit or educational organizations and similar, we give generous discounts. Contact us at sales@visionflow.com for a quote.