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Frequently asked questions
When and how do I pay?
Monthly payments are standard and you are billed monthly in arrears with the cloud-based solution by VisionFlow. The first invoice will come at the end of the month you activated your account. The invoice will be based on the maximum number of active users in your account during the month. This means you can add and remove users to your account and have complete control over your monthly costs.
All invoices can be easily and securely paid with Visa or Mastercard inside the system.
Can I get longer billing periods?
For longer billing periods such as 6, 12 or 24 months, payment is made in advance. Please let us know the time period you want to pay for and the number of users you want to bind during the time period.
For 12 months or more, we also offer a discount on the number of users you tie up and prepay for. If the number of users in your account later exceeds the number of users you have paid for, you will be charged the normal price for these users. This will be adjusted on the next invoice. You can adjust the number of users you prepaid for after each billing period.
Where can I see the terms of use?
Terms of use for the cloud-based version of VisionFlow.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Do you offer different levels of support?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch. Please contact us if you are interested in any other language!
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
Is VisionFlow available in languages other than Swedish?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch.
If you are interested in any other language, please contact us.
Do I need to pay for Support Center users?
No, all users of the “Support users” type can use the support center for free.
A support center is a simplified web portal that you can use to communicate with people who do not have access to the full account. For example, for clients, customers or end users who do not need their own user license.
Is there a free version of VisionFlow?
Visionera AB supports some charities and offers them a free version of VisionFlow. Read more in our knowledge base how you as a charity worker can get such a license.
For other non-profit or educational organizations and similar, we give generous discounts. Contact us at sales@visionflow.com for a quote.
