Customer support & helpdesk
More efficient employees and more satisfied customers
VisionFlow is a powerful tool for delivering great support for products or services to customers and users. Our system is easy to use and very flexible and configurable. Get started quickly with a simple configuration or choose a more advanced set.
Support center with knowledge base
Structure the support using a knowledge base. Make it easy for support and users to find already documented information. With a knowledge base, support becomes less person-dependent and everyone can relieve and share knowledge between each other.
Full control of the issues status and handling
You will have full control of all the issues that have been received and where they are in the chain. Follow communication, ownership changes and status changes with ease. Our system is perfect for your internal help desk or customer service.
Phone, email, chat - gathered in one system
Never lose a issue again. With the help of VisionFlow, all your cases are gathered in one place with full traceability, regardless of whether the case was received via chat, e-mail, telephone or form.
Issues are created directly in VisionFlow
An incoming email will directly create a issue in VisionFlow. The issues are configured so that the information you think is important is registered on the issue and that the issue ends up with the right person or team.
Get an overview of all isuess and your support process through the dashboard
Create a common dashboard for visualizing all issues for a quick overview of how the work is progressing. Decide for yourself which data is important for you to have on your dashboard.
All users also have a personal dashboard where they can get a more specific overview of their own work and what tasks they have been assigned to themselves.
“Support users today have higher demands on transparency, they want to know what happens to their cases. […] VisionFlow meets our requirements and more.”
Robert Gehring, Head of Member, Publishing and Customer Service at STIM
Set up VisionFlow as it suits you
Other features in VisionFlow that may be of interest to you