Optimized flows for software companies
Take full control of projects, workflows and support – from simple tickets to complex processes.
Industry solution
Efficient project and ticket management is the foundation of a successful software business. Bring support tickets, development projects and customer requests together in one system for full control, a clear overview and smoother workflows – both day-to-day and long-term.
Free up time & resources
With VisionFlow, you can automate processes and tasks, reducing administration and ensuring that the right work is handled at the right time. You get better traceability and control over resources, deadlines and work distribution, while identifying potential bottlenecks before they affect your projects.
A system that grows
VisionFlow adapts to your needs, not the other way around. It can be scaled up or down, integrated with your existing tools and configured to your specific processes. Whether you run small development teams or manage complex product portfolios, you’ll get a solution that streamlines and synchronizes operations, so you can focus on innovation and customer satisfaction.
Featured modules
Successful project management requires structure and flexibility. VisionFlow gives you the tools to plan, execute and adapt projects as needed. It supports agile development with Kanban and dynamic Gantt charts, making it easy to manage tasks, track progress and meet deadlines.
Reporting and statistics features give you insights into workflows and development phases, while budget control ensures that work time and costs are kept under control. VisionFlow also makes bug and issue tracking easy and helps you automate tasks for a more efficient work process. The project module acts as a program office where you can manage multiple projects at the same time without losing the overview.
SLAs are a central part of a well-functioning IT delivery. VisionFlow offers advanced SLA management where service agreements, case management, service catalog and contract management interact seamlessly. Everything is connected, which creates a smooth process and a clearer structure.
By linking SLAs directly to services and customer relationships, it becomes easier to steer towards business goals instead of just operational metrics. VisionFlow clarifies expectations between business and IT organization, strengthening both customer satisfaction and business performance. When managed correctly, SLAs become a strategic asset – not just a technical formality.
Upload and share files directly in the Support Center without sending them by email. A secure and flexible solution for sensitive documents. Customer service can handle requests more efficiently, keep all communications together and ensure citizens and customers get the help they need quickly.
For software companies, a Configuration Management Database (CMDB) is an invaluable asset. It provides full control over products, services and assets, which is particularly important in release management. With a CMDB, you can plan, monitor and execute releases in a structured and efficient way. It creates a clearer overview, reduces risks and ensures that your business moves forward with precision and confidence.
Regardless of how your customers contact you, the goal is the same – fast responses and effective solutions. For software companies, it’s also crucial to be able to track and update customer cases smoothly throughout the process. The system collects all incoming requests from multiple channels and automatically creates tickets, so nothing gets lost.
With centralized ticket management, you can prioritize, track, and follow up on support tickets with a full overview of the entire communication flow. If a customer emails first and then follows up via another channel, everything is connected in the same thread. This allows the entire team to easily see past interactions and responses, without time-consuming searches. The result? Faster support, better collaboration and happier customers.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled safely, while we have the possibility to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
This is always included in VisionFlow - so you can get started right away
Powerful case management
Smart integrations
Customizable dashboards
Mobile-optimized workflow
Reports & statistics
User management & permissions
Advanced search & API
Process support
Group calendar
Document management
More features and modules
Get more out of VisionFlow by adding selected modules and features specially selected for software companies.
Reports & statistics
Get insights and track KPIs.
CRM
Managing relationships and sales.
CMDB
Track assets and resources.
Kanban board
Visualize workflows.
Document management
Save, share and manage files easily.
Service Management
Automate cases.
Signing
Digital signing of documents.
Knowledge base
Gathering and sharing important knowledge
Dynamic chats
Communication in real time.
Frequently asked questions
When and how do I pay?
Monthly payments are standard and you are billed monthly in arrears with the cloud-based solution by VisionFlow. The first invoice will come at the end of the month you activated your account. The invoice will be based on the maximum number of active users in your account during the month. This means you can add and remove users to your account and have complete control over your monthly costs.
All invoices can be paid easily and securely with Visa or Mastercard inside the system.
Can I get longer billing periods?
For longer billing periods such as 6, 12 or 24 months, payment is made in advance. Please let us know the time period you want to pay for and the number of users you want to bind during the time period.
For 12 months or more, we also offer a discount on the number of users you tie up and prepay for. If the number of users in your account later exceeds the number of users you have paid for, you will be charged the normal price for these users. This will be adjusted on the next invoice. You can adjust the number of users you prepaid for after each billing period.
Where can I see the terms of use?
Terms of use for the cloud-based version of VisionFlow.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Do you offer different levels of support?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch. Please contact us if you are interested in any other language!
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
Is VisionFlow available in languages other than Swedish?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch.
If you are interested in any other language, please contact us.
Do I need to pay for Support Center users?
No, all users of the “Support users” type can use the support center for free.
A support center is a simplified web portal that you can use to communicate with people who do not have access to the full account. For example, for clients, customers or end users who do not need their own user license.
Is there a free version of VisionFlow?
Visionera AB supports some charities and offers them a free version of VisionFlow. Read more in our knowledge base how you as a charity worker can get such a license.
For other non-profit or educational organizations and similar, we give generous discounts. Contact us at sales@visionflow.com for a quote.
