Optimized flows for software companies
Take full control of projects, workflows and support – from simple tickets to complex processes.
Industry solution
Free up time & resources
With VisionFlow, you can automate processes and tasks, reducing administration and ensuring that the right work is handled at the right time. You get better traceability and control over resources, deadlines and work distribution, while identifying potential bottlenecks before they affect your projects.
A system that grows
VisionFlow adapts to your needs, not the other way around. It can be scaled up or down, integrated with your existing tools and configured to your specific processes. Whether you run small development teams or manage complex product portfolios, you’ll get a solution that streamlines and synchronizes operations, so you can focus on innovation and customer satisfaction.
Featured modules
Successful project management requires structure and flexibility. VisionFlow gives you the tools to plan, execute and adapt projects as needed. It supports agile development with Kanban and dynamic Gantt charts, making it easy to manage tasks, track progress and meet deadlines.
Reporting and statistics features give you insights into workflows and development phases, while budget control ensures that work time and costs are kept under control. VisionFlow also makes bug and issue tracking easy and helps you automate tasks for a more efficient work process. The project module acts as a program office where you can manage multiple projects at the same time without losing the overview.
SLAs are a central part of a well-functioning IT delivery. VisionFlow offers advanced SLA management where service agreements, case management, service catalog and contract management interact seamlessly. Everything is connected, which creates a smooth process and a clearer structure.
By linking SLAs directly to services and customer relationships, it becomes easier to steer towards business goals instead of just operational metrics. VisionFlow clarifies expectations between business and IT organization, strengthening both customer satisfaction and business performance. When managed correctly, SLAs become a strategic asset – not just a technical formality.
Upload and share files directly in the Support Center without sending them by email. A secure and flexible solution for sensitive documents. Customer service can handle requests more efficiently, keep all communications together and ensure citizens and customers get the help they need quickly.
For software companies, a Configuration Management Database (CMDB) is an invaluable asset. It provides full control over products, services and assets, which is particularly important in release management. With a CMDB, you can plan, monitor and execute releases in a structured and efficient way. It creates a clearer overview, reduces risks and ensures that your business moves forward with precision and confidence.
Regardless of how your customers contact you, the goal is the same – fast responses and effective solutions. For software companies, it’s also crucial to be able to track and update customer cases smoothly throughout the process. The system collects all incoming requests from multiple channels and automatically creates tickets, so nothing gets lost.
With centralized ticket management, you can prioritize, track, and follow up on support tickets with a full overview of the entire communication flow. If a customer emails first and then follows up via another channel, everything is connected in the same thread. This allows the entire team to easily see past interactions and responses, without time-consuming searches. The result? Faster support, better collaboration and happier customers.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled securely, while we have the ability to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
This is always included in VisionFlow - so you can get started right away
Powerful case management
Smart integrations
Customizable dashboards
Mobile-optimized workflow
Reports & statistics
User management & permissions
Advanced search & API
Process support
Group calendar
Document management
More features and modules
Get more out of VisionFlow by adding selected modules and features specially selected for software companies.
Reports & statistics
Get insights and track KPIs.
CRM
Managing relationships and sales.
CMDB
Track assets and resources.
Kanban board
Visualize workflows.
Document management
Save, share and manage files easily.
Service Management
Automate cases.
Signing
Digital signing of documents.
Knowledge base
Gathering and sharing important knowledge
Dynamic chats
Communication in real time.