Service Management
More efficient employees and more satisfied customers
With VisionFlow’s broad and flexible software suite, you can handle all types of processes, issues, customers and contacts in one place. Collaborating and sharing information will never be easier!
Your key to Service Management
VisionFlow is a system that promotes cooperation between teams, departments, customers and partners. Among other things, through the efficient knowledge management where all information is both easily accessible and searchable.
Automated workflows that provide effect
Automate your workflows to achieve more efficiency throughout your business through VisionFlow. In the system, you easily set up processes that are clear and easy to follow, while you get total traceability.
Customizable workflows
VisionFlow supports the generally accepted ITIL framework, but can also be easily adapted to all internal, existing workflows used in your organization. You choose!
VisionFlow and ITSM
Choosing the right framework and processes is important for your IT team, but it is also important that the implementation of these is simple and smooth in your ITSM system. With VisionFlow, the work process becomes easy to comply with!
Features for service management
Configuration graph
With the configuration graph you get a visualization of the relationship between any configuration item and other objects in the system.
Knowledge base
Allow your users to browse through your documentation in the Knowledge base, while still keeping internal documents private.
SLA management
Ensure you are delivering service as per your set up SLAs. Such as responding within 2days, or solving incidents within 24 hours.
Email integration
The email integration makes it possible for you to configure a project to create and add details to tasks based on incoming emails.
Issue management
Subscribe to issue events, use tags, change owner and/or department, private and public communication – all in one view.
Issue planning
Set up recurring issues and meetings. Add contract due dates and reminders to ensure no task is forgotten or not handled on time.
Service catalogue
Set up a service catalogue where your customers can pick and choose from your available service and products. Quick and easy for everyone.
Dashboard
The customizable dashboard will be your landing page when you log on. Here you’ll get a complete overview and be able to organize you tasks.
Incident management
Handle incidents quickly by ensuring the incident is assigned to the appropriate team or person. Keep track of how the work progresses.
Asset inventory
With a powerful CMDB you’ll be able to structure and keep track of all your products, services, documents and assets.
Multi channel communication
Issues in VisionFlow can be created from incoming emails, sms, forms on a website, phone or manually.
Problem management with KEDB
Get a better overview of your known errors. You can easily run reports or use the filtering functionality.
Get an overview of all issues and your support process through the dashboard
All users also have a personal dashboard where they can get a more specific overview of their own work and what tasks they have been assigned to themselves.
“Support users today have higher demands on transparency, they want to know what happens to their cases. […] VisionFlow meets our requirements and more.”
Robert Gehring, Head of Member, Publishing and Costumer Service at STIM
Set up VisionFlow as it suits you
Other solutions in VisionFlow that may be of interest to you
Issue Tracking
Manage, organize and communicate matters efficiently
CRM
Manage all customer interactions in one place
Product Development
Bring the entire organization together for faster and easier communication
