Sales and customer focus for service companies
Gain visibility and automate processes, so you can focus on delivering a first-class customer experience – every time.
Have more time to spare
By gathering cases, data and customer information in a centralized system, you create a better overview and reduce administrative duplication. The result? More time for value-adding activities and increased team motivation.
Automate and streamline
Streamline workflows by automating repetitive tasks and ensuring the right job goes to the right person. You get clear prioritization, easier follow-up and fewer mistakes, leading to faster deliveries and happier customers.
Optimized service
With a platform that offers reports and real-time insights, you can constantly measure and optimize your service. Keep track of response times, case loads and customer satisfaction, so you can take the right actions and take your business to the next level.
Featured modules
Streamline your operations by structuring and distributing all activities in a central case management system. This way you avoid misunderstandings between departments and get full traceability at every step. With VisionFlow, you’ll increase productivity, improve collaboration and have more time for your core business.
Ensure that all relevant information is easily accessible in one place. With VisionFlow’s knowledge base, you can quickly disseminate and share best practices, procedures and expertise across your organization. This empowers teams to optimize their services and deliver consistently high quality, while reducing duplication and sources of error.
Consolidate customer accounts and contracts into a single system. VisionFlow makes it easy to manage both new and existing customers, increasing efficiency and improving customer service. With an agile and flexible platform, you can focus on developing the business instead of managing paperwork.
Provide customers and end users with a smooth and efficient contact path. With customized forms on your website, tickets are automatically created in VisionFlow, allowing users to create, track and update their own support tickets. Share news, FAQs and documents in a simplified web portal, where you control exactly what different users can access. This way you can deliver fast, relevant support while maintaining full control over your information.
What our customers say
"VisionFlow has given us full traceability and streamlined our way of working. We can follow all cases regardless of owner and status, which creates better transparency and collaboration. In addition, the system provides us with valuable data and information that improves our business decisions."
"The traceability in VisionFlow is very good, we get a clear and detailed picture of how the customer flows are connected from quote to delivery project and development."
With all servers in Sweden, VisionFlow offers a safe and secure solution that meets our high standards. We can trust that our data is handled safely, while we have the possibility to customize the system to our needs."
"The best thing about VisionFlow is still the flexibility - there are very few things that cannot be solved. I really appreciated the start-up, which was done in an agile workshop format - something that suits us perfectly."
"VisionFlow is a robust, modular platform that adapts to any organization's needs, offering powerful features across support, project management, and IT service management."
This is always included in VisionFlow - so you can get started right away
Powerful case management
Smart integrations
Customizable dashboards
Mobile-optimized workflow
Reports & statistics
User management & permissions
Advanced search & API
Process support
Group calendar
Document management
More features and modules
Get more out of VisionFlow by adding selected modules and features that are especially valuable for service businesses.
Reports & statistics
Get insights and track KPIs.
CRM
Managing relationships and sales.
CMDB
Track assets and resources.
Kanban board
Visualize workflows.
Document management
Save, share and manage files easily.
Service Management
Automate cases.
Signing
Digital signing of documents.
Customized views
Customize the system to your needs.
Dynamic chats
Communication in real time.
Frequently asked questions
When and how do I pay?
Monthly payments are standard and you are invoiced monthly in arrears with the cloud-based solution by VisionFlow. The first invoice will arrive at the end of the month you activated your account. The invoice will be based on the maximum number of active users in your account during the month. This means you can add and remove users to your account and have complete control over your monthly costs.
All invoices can be easily and securely paid with Visa or Mastercard inside the system.
Can I get longer billing periods?
For longer billing periods such as 6, 12 or 24 months, payment is made in advance. Please let us know the time period you want to pay for and the number of users you want to bind during the time period.
For 12 months or more, we also offer a discount on the number of users you sign up and prepay for. If the number of users in your account later exceeds the number of users you have paid for, you will be charged the normal price for those users. This will be adjusted on the next invoice. You can adjust the number of users you prepay for after each billing period.
Where can I see the terms of use?
Terms of use for the cloud-based version of VisionFlow.
Can users have different modules?
No, all users (but not support users, see question below) must pay for and use the same modules.
Do you offer different levels of support?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch. Contact us if you are interested in any other language!
Is there an installed version?
Yes, we deliver both cloud-based and installed server version.
With the server version installed, you have VisionFlow on your own server, for example in your own data center. The license fee is based on a business license, the number of user licenses (minimum 15 user licenses) and the modules you need.
To get an accurate price quote contact us at sales@visionflow.com
Is VisionFlow available in languages other than Swedish?
Yes, VisionFlow is currently available in English, Swedish, German, French, Spanish, Norwegian, Czech, Russian, Polish, Danish and Dutch.
If you are interested in any other language, please contact us.
Do I need to pay for Support Center users?
No, all users of the “Support users” type can use the support center for free.
A support center is a simplified web portal that you can use to communicate with people who do not have access to the full account. For example, for clients, customers or end users who do not need their own user license.
Is there a free version of VisionFlow?
Visionera AB supports certain charities and offers them a free version of VisionFlow. Find out more in our knowledge base on how to obtain such a license if you work in the charity sector.
For other non-profit or educational organizations and the like, we give generous discounts. Contact us at sales@visionflow.com for a quote.
