Business support
Supports your entire business
VisionFlow is a powerful system that handles all types of customers and contacts in one place throughout your organization. With our system, you can easily handle everything from large ongoing projects to fast ad hoc-solutions in all your departments.
What is Business Support?
The Support Center is a simplified web portal. Users of the support center have limited access in VisionFlow and cannot access your entire account, i.e. it is a public area for your projects in VisionFlow.
Other names for the support center are “contact center”, “service center”, “service desk” or “Single Point Of Contact” (SPOC). It can be used to easily communicate with customers/end users/individuals. It is particularly useful if used as a helpdesk or customer support/service organization, but can also be used in projects where you want a clear communication channel with customers/individuals. It contains a lot of features that make it easy for you to offer good support to your end users/customers (we call these users “support users” in the system), or to publish information about your projects.
VisionFlows Business Support
Knowledge base
VisionFlow is equipped with an extensive knowledge base where customers can find valuable information.
Telephone support
implement a call center to document and manage incoming calls and convert them into cases.
E-mail support
Turn support messages into traceable tickets in your helpdesk so you can manage and resolve them.
Support Levels
With VisionFlow, you can choose the level of support that suits your organization.
Integration
Integrate your company’s Facebook account so you can directly manage customer calls in your helpdesk.
Chat
Interact with customers, offer support and nurture customer relationships via a live chat.
Multi-channel support
Provide good customer support
VisionFlow’s support center gives you a clear communication channel with your customers. It contains several features that make it easier for you to offer good support to customers.
Keep track of every detail
VisionFlow makes it possible to keep track of all cases throughout the chain, regardless of who or which department is currently handling the case. This also makes it easy to quickly catch cases that have stalled.
Features for your business support
Live chat
The live chat feature makes it easy for you to communicate with your users and customers through an online live chat.
Knowledge base
Allow your users to browse through your documentation in the Knowledge base, while still keeping internal documents private.
SLA management
Ensure you are delivering service as per your set up SLAs. Such as responding within 2 days, or solving incidents within 24 hours.
Email integration
The email integration makes it possible to you to configure a project to create and add details to tasks based on incoming emails.
Issue management
Subscribe to issue events, use tags, change owner and/or department, private and public communication – all this and more in one view.
Issue planning
Set up recurring issues and meetings. Add contract due dates and reminders to ensure no task is forgotten or not handled on time.
Service catalogue
Set up a service catalogue where your customers can pick and choose from your available services and products. Quick and easy for everyone.
Dashboard
The customizable dashboard will be your landing page when you log on. Here you’ll get a complete overview and be able to organize your tasks.
Incident management
Handle incidents quickly by ensuring the incident is assigned to the appropriate team or person. Keep track of how the work progresses.
Asset management
With a powerful CMDB you’ll be able to structure and keep track of all your products, services, documents and assets.
Multi channel communication
Issues in VisionFlow can be created from incoming emails, sms, forms on a website, phone or manually.
Problem management with KEDB
Get a better overview of your known errors. You can easily run reports or use the filtering functionality.
“VisionFlow seizes the entire organization, does not forget anything and coordinates all activities in the right order”
Erik Sandström, Senior System Specialist at Polystar
Organize VisionFlow as it suits you
Other solutions in VisionFlow that may be of interest to you
Issue tracking
Manage, organize and communicate matters efficiently
CRM
Manage all customer interactions in one place
Support
A powerful tool to support the entire support chain
