Business support

Supports your entire business

VisionFlow is a powerful system that handles all types of customers and contacts in one place throughout your organization. With our system, you can easily handle everything from large ongoing projects to fast ad hoc-solutions in all your departments.

Easy to share information and knowledge

Some of the most important functions in VisionFlow are the flexible activity and event management, the possibility of mass mailings via e-mail, CRM and contract management.


Issues are created directly in VisionFlow

An incoming email will directly create a issue in VisionFlow. The issues are configured so that the information you think is important is registered on the issue and that the issue ends up with the right person or team.

Adapted to you

VisionFlow can easily be adapted to each company’s unique way of working, such as sales, HR, management, application development, operations and support.

Full control of the issues status and handling

Let your teams and / or departments share knowledge and information about customers, quotes and service agreements – all in one place.

Features for your business support


Live chat

The live chat feature makes it easy for you to communicate with your users and customers through an online live chat.

Knowledge base

Allow your users to browse through your documentation in the Knowledge base, while still keeping internal documents private.


SLA management

Ensure you are delivering service as per your set up SLAs. Such as responding within 2 days, or solving incidents within 24 hours.

Email integration

The email integration makes it possible to you to configure a project to create and add details to tasks based on incoming emails.

Issue management

Subscribe to issue events, use tags, change owner and/or department, private and public communication – all this and more in one view.

Issue planning

Set up recurring issues and meetings. Add contract due dates and reminders to ensure no task is forgotten or not handled on time.

Service catalogue

Set up a service catalogue where your customers can pick and choose from your available services and products. Quick and easy for everyone.


The customizable dashboard will be your landing page when you log on. Here you’ll get a complete overview and be able to organize your tasks.


Incident management

Handle incidents quickly by ensuring the incident is assigned to the appropriate team or person. Keep track of how the work progresses.


Asset management

With a powerful CMDB you’ll be able to structure and keep track of all your products, services, documents and assets.


Multi channel communication

Issues in VisionFlow can be created from incoming emails, sms, forms on a website, phone or manually.


Problem management with KEDB

Get a better overview of your known errors. You can easily run reports or use the filtering functionality.

Keep track of issues throughout the chain

VisionFlow makes it possible to be aware of all the issues throughout the chain, regardless of who or which department is currently handling the issue. This also makes it easy to quickly capture issues that have stopped.

Follow issues with the help of a Kanban board, or a simpler list view, for better situation control.

“VisionFlow seizes the entire organization, does not forget anything and coordinates all activities in the right order”

Erik Sandström, Senior System Specialist at Polystar

Organize VisionFlow as it suits you

Other solutions in VisionFlow that may be of interest to you

Issue tracking

Manage, organize and communicate matters efficiently


Manage all customer interactions in one place


A powerful tool to support the entire support chain

Do you want to get started today?